Job
Description
Role & responsibilities Purpose of the Function: This role is responsible for end-to-end management of government tenders and RFP responses for SaaS-based Managed Services for e-Governance Projects for Govt of India and State Government Clients. The candidate will ensure technical, commercial, and compliance alignment with Government of India and State Government requirements. This includes understanding e-Governance standards (published MeitY, NIC, DPIT etc), ensuring cloud-based managed services compliance , and integrating workflows for citizens, government officials, and managed service providers. The ideal candidate will possess a deep understanding of tendering processes, proposal writing, technical integrations for e-Governance solutions encompassing but not limited to CRM, IVR, Helpdesk, AI Chatbots, Multi-lingual capabilities, and secure cloud deployments having Work-flows for citizen and officials using websites and mobile apps while ensuring regulatory compliance. Roles & Responsibilities Internal Interaction With: Senior Leadership Product, Technical, and Operations Teams External Interaction With: Government Departments (Central & State) Regulatory Bodies (MeitY, NIC, DPI, etc.) Vendors, System Integrators, and Industry Partners Education: Degree: B.E/B.Tech (Reputed Institution) / MBA Certifications: PMP, ITIL, TOGAF, or e-Governance-related certifications preferred Sector-Specific Knowledge: e-Governance, Cloud Computing, SaaS Implementation Requirement / Skills Experience: Minimum 6+ years in responding to government tenders, RFP writing, and SaaS solution deployment for government entities Strong Understanding Of: Government RFP & Tender Processes (GeM, CPP Portal, Manual Tenders) Cloud-based SaaS Implementations (Scalable, Secure, Multi-Tenant) Citizen and Service Provider Workflows having Chabots on web and App (Document Processing, Card Printing, Dispatch Management) Dashboards & SLA Reporting for Government Officials System Integration (CRM, IVR, Helpdesk, Chatbots, AI-driven Multilingual Interfaces) e-Governance Standards (MeitY, NIC, DPI, Data Security) Proposal Writing: Technical and Commercial Proposal Preparation Compliance & Security: Ensuring adherence to Government Policies, Cybersecurity, and Legal Aspects Ensure Comprehensive Tender Response: Ensure all technical, financial, and compliance aspects are covered in the RFP response. Regulatory & Security Compliance: Ensure the SaaS solutions adhere to e-Governance standards, cloud security, and legal requirements. Solution Alignment: Ensure the proposed solution meets Government needs (Scalability, Multi-Tenancy, Performance). Stakeholder Coordination: Work with cross-functional teams for proposal submission, bid presentations, and clarifications. Carry out – RFP & Tender Analysis: Read, analyse, and interpret government tender documents to extract key requirements. Proposal Preparation: Draft technical & commercial responses, prepare detailed solution descriptions, and highlight unique differentiators. Workflow Documentation: Define citizen and service provider workflows, user journeys, and dashboards. System Integration Planning: Detail integrations with CRM, IVR, Helpdesk, and AI-driven chatbots for enhanced citizen services. Cloud & Security Compliance: Align SaaS solutions with data protection laws and security best practices. Government Presentations: Prepare and deliver technical presentations to government officials during bid evaluations. Contribute – Product & Service Offerings: Provide feedback to Product Teams on evolving government requirements. Process Optimization: Suggest improvements for internal RFP/tender processes and team collaboration. Market Intelligence: Keep track of new government policies, tenders, and competitors in the e-Governance space. Competencies Government Tendering & Procurement Knowledge Technical & Business Acumen Regulatory Compliance & e-Governance Standards (MeitY, NIC, DPI) Strong Documentation & Proposal Writing Skills Stakeholder & Vendor Management Cloud & SaaS Solution Architecture Knowledge Multi-System Integration Expertise (CRM, IVR, Helpdesk, Chatbots) Data Security & Compliance Understanding Result-Oriented & Deadline-Driven Problem-Solving & Analytical Thinking Key Metrics for Success Number of Tenders/RFPs Successfully Submitted Win Rate of Tenders & Government Contracts SLA & Compliance Adherence in Solutions Proposed Successful Integration of SaaS Solutions with Government Systems Stakeholder Feedback & Relationship Building WE WEAR UNIFORMS, HAVE A NO-MOBILE POLICY, STRICTLY WORK FROM OFFICE AND HAVE ALTERNATE SATURDAYS WORKING . Apply only if you have it in you to follow this military type functioning. Perks and benefits
