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Telus Digital|| Hiring For Technical Support (Voice)

Telus Digital|| Hiring For Technical Support (Voice)

TELUS International

0 - 4 years

3 - 4 Lacs

Noida

Posted:5 days ago| Platform:

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Skills Required

Technical Support International Technical Support Technical Voice Process Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Please connect with Shubhi- 8077758838 (Whatsapp only)

Role & responsibilities

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
Walks customers through common phone hardware and software configurations to maximize service functionality
Provides solutions and resolution resources for customer repair problems
Interfaces with customers over the phone providing status updates and ensuring service has been restored
Escalates appropriate technical issues to upper-level technical support when needed

Please connect with Shubhi- 8077758838 (Whatsapp only )

Preferred candidate profile

0-5 years of experience in International Technical Support (Voice) .
Excellent communication skills
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24*7 Working Environment
Graduation not required
Rotational shifts & Rotational week offs
Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.

Please connect with Shubhi- 8077758838 (Whatsapp only )

Perks and benefits

Salary ranges from 3.2 LPA to 4.99 LPA.
Medicare Facilities
Both side cab facilities.

Role:

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