Tellecaller

Job Title: Telle caller Representative (1 -2 Year of Experience Required)

Location: KPHB Colony, Hyderabad.
Employment Type: Full-Time

About Us:

Ealkay Consulting is a trusted financial institution committed to delivering exceptional service to our clients. We are looking for a skilled and customer-oriented Teller/Customer Service Representative with at least 1 year of experience to join our team. The ideal candidate will have excellent communication skills, a strong understanding of financial services, and the ability to build rapport with clients while addressing their needs.

Job Summary:
As a Telle caller Representative, you will be responsible for handling client transactions, providing information about our services, and ensuring a positive client experience. You will act as the primary point of contact for clients, helping them navigate their financial needs while promoting the bank’s products and services. Your role will require strong interpersonal skills, attention to detail, and a proactive approach to client service.

Roles and Responsibilities:

• Client Interaction and Service:
• Greet clients warmly and provide prompt, courteous, and professional service.
• Engage with clients to understand their financial needs and recommend appropriate products or services.
• Respond to client inquiries regarding account balances, transaction history, and bank services.
• Resolve client concerns or complaints in a timely and effective manner.
• Transaction Processing:
• Accurately process client transactions, including deposits, withdrawals, transfers, and loan payments.
• Verify client identification and ensure all transactions comply with bank policies and procedures.
• Maintain a balanced cash drawer and report any discrepancies immediately.
• Product and Service Knowledge:
• Stay informed about the bank’s products, services, and promotions to effectively assist clients.
• Explain the features and benefits of various financial products, such as savings accounts, credit cards, loans, and investment options.
• Cross-sell and upsell bank products and services to meet client needs and achieve branch goals.
• Administrative Duties:
• Assist with opening and closing procedures for the branch, including cash handling and securing the vault.
• Perform routine administrative tasks, such as filing, data entry, and maintaining client records.
• Ensure compliance with all banking regulations and security protocols.
• Team Collaboration:
• Work closely with branch team members to achieve collective goals and provide seamless service to clients.
• Participate in training sessions and meetings to stay updated on new products, services, and procedures.
• Client Relationship Building:
• Build and maintain strong relationships with clients by providing personalized service and follow-up.
• Identify opportunities to deepen client relationships and enhance their banking experience.

Qualifications:

• Minimum of 1 year of experience as a Teller, Customer Service Representative, or in a similar role within the banking or financial services industry.
• Excellent communication and interpersonal skills, with the ability to interact confidently with clients.
• Strong knowledge of banking products, services, and procedures.
• Proficiency in using banking software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• High school diploma or equivalent required; additional education or certifications in finance or business is a plus.

Preferred Skills:

• Bilingual abilities (if applicable to your location).
• Strong problem-solving skills and ability to handle client complaints effectively.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.

Job Type: Full-time

Pay: ₹8,000.00 - ₹18,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Work Location: In person