Telesales Representative

As a Customer Relationship Executive at the company based in Raipur, your primary role will involve providing exceptional support to customers during the sales process, fostering strong relationships, and driving sales conversions. Your understanding of the products and services will be essential in identifying and capitalizing on sales opportunities. Key Responsibilities: - Sales Support: - Assist customers with inquiries related to products and services to facilitate informed purchasing decisions. - Provide timely and accurate responses to sales-related inquiries to ensure high customer satisfaction. - Customer Relationship Management: - Build and maintain strong customer relationships to encourage repeat business and loyalty. - Act as a reliable point of contact for customers, effectively addressing their needs and concerns. - Lead Generation and Conversion: - Identify potential sales opportunities and convert inquiries into sales to meet team sales targets. - Track and follow up on leads to maximize conversion rates, with a focus on upselling and cross-selling. - Product Knowledge: - Maintain a comprehensive understanding of the products and services to effectively assist customers and drive sales. - Stay updated on product features, benefits, and promotions to provide accurate information to customers. - Customer Feedback and Insights: - Gather and analyze customer feedback to enhance sales strategies and product offerings. - Collaborate with sales and marketing teams to improve customer experience and address areas for enhancement. Qualifications: - Bachelors degree in Business, Marketing, or a related field is preferred. - Proven experience in customer support or sales, preferably in a similar industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-centric mindset. - Ability to multitask efficiently in a fast-paced environment. - Proficiency in CRM software and Microsoft Office Suite. Performance Expectations: Your performance will be evaluated based on key metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. Regular reviews will ensure your alignment with the company's sales objectives and customer service standards. What We Offer: - Competitive salary and performance-based incentives. - Opportunities for professional development and career growth. - A dynamic and supportive work environment. - Medical Benefits and Statutory Compliance. This is a full-time position with day and morning shifts available. Health insurance, Provident Fund, and performance bonuses are part of the benefits package. Fluency in English is required for this role. Join us and make a significant impact on the sales success and customer satisfaction. As a Customer Relationship Executive at the company based in Raipur, your primary role will involve providing exceptional support to customers during the sales process, fostering strong relationships, and driving sales conversions. Your understanding of the products and services will be essential in identifying and capitalizing on sales opportunities. Key Responsibilities: - Sales Support: - Assist customers with inquiries related to products and services to facilitate informed purchasing decisions. - Provide timely and accurate responses to sales-related inquiries to ensure high customer satisfaction. - Customer Relationship Management: - Build and maintain strong customer relationships to encourage repeat business and loyalty. - Act as a reliable point of contact for customers, effectively addressing their needs and concerns. - Lead Generation and Conversion: - Identify potential sales opportunities and convert inquiries into sales to meet team sales targets. - Track and follow up on leads to maximize conversion rates, with a focus on upselling and cross-selling. - Product Knowledge: - Maintain a comprehensive understanding of the products and services to effectively assist customers and drive sales. - Stay updated on product features, benefits, and promotions to provide accurate information to customers. - Customer Feedback and Insights: - Gather and analyze customer feedback to enhance sales strategies and product offerings. - Collaborate with sales and marketing teams to improve customer experience and address areas for enhancement. Qualifications: - Bachelors degree in Business, Marketing, or a related field is preferred. - Proven experience in customer support or sales, preferably in a similar industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-centric mindset. - Ability to multitask efficiently in a fast-paced environment. - Proficiency in CRM software and Microsoft Office Suite. Performance Expectations: Your performance will be evaluated based on key metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness.