Telesales Executive

Job Title: Telecaller – India IVF Center
Location: Sector 18 Noida
Department: Sales & Patient Coordination
Reports To: Reporting Manager/Department Head

Job Purpose:
The Telecaller will be responsible for contacting potential and existing patients to provide information about IVF treatments, explain the treatment process, address queries, and promote our hospital and centers. The role involves effective communication, patient engagement, and lead conversion to ensure a positive patient experience and achieve business targets.

Key Responsibilities:
Outbound Calling:

• Make calls to potential and existing patients to inform them about IVF treatment options and services offered at India IVF Center.

• Explain the treatment process in a clear and empathetic manner.

Lead Generation & Conversion:

• Pitch the hospital’s services and encourage patients to choose our center for their IVF treatment.

• Follow up on leads and maintain patient interest until conversion.

Patient Support & Information:

Answer patient queries regarding treatment procedures, costs, and timelines.

• Provide accurate and complete information while maintaining confidentiality.

Database Management:

• Maintain patient call records and update CRM/Excel sheets with call outcomes.
• Ensure data accuracy and follow up with patients as per schedules.

Collaboration:

• Coordinate with the sales, marketing, and clinical teams to support patient onboarding.
• Share feedback from patients to impro

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person