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Telephone Operator - Mumbai

2 - 7 years

0 Lacs

Posted:2 months ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Urgently required for the post of Telephone Operator Experience : 3+ years Salary Package : as per company norms Notice Period: Immediate joiner Location: Mumbai Key Responsibilities: Answer incoming calls and direct them to the appropriate department or personnel. Take accurate messages and relay them promptly to the intended recipients. Assist callers with general inquiries, providing information about services or procedures as needed. Maintain the phone system by ensuring it operates smoothly and troubleshooting any issues. Monitor and manage call volumes to minimize wait times and ensure a positive experience for callers. Maintain a polite, professional, and positive demeanor while interacting with customers or colleagues. Maintain an up-to-date directory of contact numbers for departments, key personnel, and services. Perform other administrative tasks as required (e.g., filing, data entry, scheduling). Ensure confidentiality of all conversations and sensitive information shared over the phone. Provide support to other departments when necessary and assist with customer service requests. Interested candidates, please provide me with your updated CV on hr.mumho@gmail.com or WhatsApp on 7796655148

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