Telemarketing Specialist

Himalayan Group of Professional Institutions (HGPI), Kala Amb

Position:

Location:

Employment Type:

Reporting To:

About HGPI

Himalayan Group of Professional Institutions (HGPI) is a leading educational hub offering top-tier programs in Engineering, Pharmacy, Nursing, Management, Law, Education, and Computer Applications. With a strong focus on quality education, innovation, and student success, we are expanding our Admissions & Marketing team to enhance our outreach across Himachal Pradesh, Haryana, Punjab, and nearby regions.

Key Responsibilities

1. Lead Calling & Conversion

• Make outbound calls to prospective students and parents regarding admissions and academic programs.
• Explain course details, eligibility, fees, campus facilities, and scholarship opportunities.
• Convert leads into admissions through consistent follow-up and counselling.

2. Lead Management

• Maintain and update student databases in CRM / ERP.
• Track daily call logs, responses, and conversion status.
• Ensure all leads from digital campaigns, walk-ins, references, and partner networks are followed up promptly.

3. Counselling & Support

• Guide students regarding the admission process, documentation, and important deadlines.
• Address queries related to hostels, placements, scholarships, transport, etc.
• Assist in coordinating counselling sessions, webinars, and online/offline events.

4. Coordination

• Coordinate with the Marketing, Admissions, Digital, and Academic teams for smooth communication.
• Share timely updates on lead status, challenges, and opportunities.

5. Reporting

• Prepare daily/weekly calling reports and share with the Marketing Head & Management.
• Achieve monthly targets for lead calling, follow-ups, and admissions conversion.

Required Skills & Competencies

• Excellent communication skills in Hindi & English.
• Confident, polite, and persuasive speaking ability.
• Good knowledge of basic computer operations (MS Office, Email, CRM/ERP tools).
• Ability to handle high-volume calling and perform under targets.
• Strong listening skills and positive attitude.
• Prior experience in tele-marketing, tele-sales, counselling, or admissions (preferred).

Qualifications

• Minimum: Graduate in any discipline.
• Preferred: Candidates with experience in the education sector or tele-sales.

Salary & Benefits

• Salary:

  As per industry standards (performance-linked incentives available).

• Benefits:

• Professional work environment
• Attractive incentive structure
• Training & growth opportunities
• Campus facilities (Transport/hostel as per policy)

How to Apply

@hgpi.in