Telecom Manager

Role & responsibilities

• Plan, implement, and manage the organizations telecommunication systems, including PBX, Contact centre platform, VoIP, mobile communications, internet, and data networks.
• Oversee daily operations and maintenance of telecom infrastructure to ensure high availability and performance.
• Lead and supervise telecom team members, including training, scheduling, and performance evaluation.
• Coordinate with vendors and service providers to negotiate contracts, purchase equipment, and resolve service issues.
• Develop and enforce telecom policies, standards, and procedures to ensure security, compliance, best practices, and market trends.
• Ensure compliance with company policies and procedures, as well as IRDAI and TRAI regulations.
• Manage telecom budgets, track expenses, and optimize costs related to telecom services and equipment.
• Monitor telecom network performance, troubleshoot issues, and implement solutions promptly.
• Stay updated with the latest telecom technologies and recommend upgrades or improvements.
• Collaborate with IT and other departments to integrate telecom systems with overall IT infrastructure.
• Prepare reports on telecom usage, performance metrics, and incident resolutions for senior management.
• Ensure compliance with regulatory requirements related to telecommunications.

Preferred candidate profile

• Strong understanding of telecom systems, network architecture, and protocols.
• Proficient in telecom software tools and management platforms.
• Excellent leadership and team management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Effective communication and people skills.
• Budget management and cost optimization expertise.