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Telecom Engineer – Genesys | US MNC

2 years

0 Lacs

gurugram haryana india

Posted:6 days ago| Platform: Linkedin logo

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Skills Required

design sip management routing crm salesforce servicenow qos latency gcp communication reporting tcp ip dhcp troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

Role : Telecom Engineer – Genesys Cloud


📍Location – Gurugram

💰Budget-Upto 18LPA

Applicants should be from BPO/ITES/MNC



🎯Key Responsibilities

  • Design and configure

    Genesys Cloud telephony architecture

  • Implement

    SIP trunking

    , DID management, and call routing
  • Configure

    IVR flows, queues, skills, call flows, and routing strategies

  • Integrate Genesys Cloud with

    CRM systems

    (Salesforce, ServiceNow, etc.)
  • Monitor and troubleshoot

    voice quality (QoS, latency, jitter, packet loss)


🎯Knowledge and Skills Required

  • Third level degree in a related discipline required.
  • Minimum 2 years working with Genesys Cloud Products
  • Genesys cloud certified Professional (GCP-GC) is highly desirable.
  • Knowledge of Avaya would be advantageous.
  • Excellent communication skills, both verbal and written
  • Experienced in Genesys Architect, WFM, QM, Reporting, Chatbots and CRM systems.
  • Experienced in ACD, call centre environments.
  • Good working knowledge of TCP/IP, DHCP and QoS
  • Good working Knowledge of Telephony infrastructure – SBCs, POTS, ISDN, PRI, voice channels
  • SIP troubleshooting experience

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