Telecom Business Analyst

Job Description

Job Title: Telecom Business Analyst Location: REMOTE Roles and Responsibilities: Analyze and document business processes within the telecommunications domain, focusing on enhancing operational efficiency. Collaborate with stakeholders to gather, understand, and validate business requirements specific to telecommunications. Utilize SAP for Telecommunications (IST) and SAP PowerBuilder to design and implement solutions that align with business objectives. Support the development team by providing clear business and technical requirements and act as a liaison between the IT department and business units. Conduct impact analysis of business practices and technologies to ensure seamless integration and system upgrades. Create detailed documentation, including use cases, functional specifications, and process maps. Facilitate workshops and meetings to drive consensus among stakeholders and resolve any conflicts or issues that arise regarding system implementations and process improvements. Participate in system testing and quality assurance activities to ensure solutions meet business needs and requirements. Deliver training and support to users post-implementation to ensure adoption and satisfaction with new systems and processes. Required Qualifications: Bachelor s degree in Telecommunications, Business Administration, Information Technology, or related field is preferred. Proven experience as a Business Analyst in the telecommunications industry. Strong proficiency in SAP for Telecommunications (IST) and SAP PowerBuilder. Exceptional analytical and conceptual thinking skills, with a focus on the telecommunications sector. Excellent documentation skills with the ability to produce detailed reports and presentations. Strong interpersonal and communication skills to effectively collaborate with teams and stakeholders remotely. Ability to manage multiple priorities in a fast-paced, endpoint-oriented environment while ensuring high-quality outputs. Experience working remotely and managing communication across diverse teams and time zones. Key Responsibilities: Identify areas for improvement in current telecommunications processes and recommend innovative solutions using SAP technologies. Design and deliver training programs on new systems and processes for end users. Lead the requirement gathering process by interviewing stakeholders, conducting workshops, and reviewing existing documentation. Provide ongoing support to ensure the sustainability and functionality of the implemented telecommunications solutions. Ensure compliance with industry regulations and guidelines in all telecommunications activities and systems. Stay up to date with the latest advancements in telecommunications technology and SAP solutions. ,