Telecalling

_ Working Days: Monday to Saturday (08:30 AM to 05:30 PM, 8 hours 30 min/day)_

_ Lunch time: 01:00 PM to 01:30 PM (half hours/day)_

Customer Service / Sales Support Responsibilities

Key Responsibilities

• Daily Outbound Calls
• Make a minimum of [e.g., 50–100] calls per day to technicians, dealers, or customers.
• Follow the call target assigned by the reporting manager.
• Order & Inquiry Handling
• Take orders from dealers or customers over the phone.
• Log all order details accurately and forward them to the relevant department (Sales, Dispatch, etc.).
• Product Feedback Collection
• Call technicians/customers to gather feedback on JASTRA products.
• Record genuine responses and share summaries with the accounts or quality team.
• Promotion of Schemes & Incentives
• Share details of ongoing dealer/technician schemes during calls.
• Motivate technicians to promote or buy JASTRA products.
• Follow-Up Calls
• Remind dealers about pending payments or deliveries.
• Follow up on earlier conversations, service issues, or promised responses.
• Maintain Call Records
• Enter every call detail (date, time, person spoken to, discussion summary) in the Daily Calling Sheet or CRM.
• Mark follow-up dates if applicable.
• Lead Generation & Transfer
• Identify and note any new potential customers or dealer leads.
• Pass qualified leads to the sales team for conversion.
• Customer Support & Complaint Handling
• Listen to customer issues and provide first-level support.
• Escalate unresolved complaints to the appropriate department.

Working Rules

• Minimum Call Requirement:
• Minimum 50–100 effective calls per day must be completed.
• Calls should be tracked in a shared sheet or CRM.
• Professionalism:
• Maintain polite, respectful, and clear communication on every call.
• No personal or unrelated discussions during working hours.
• Accuracy in Reporting:
• Call records must be updated daily before end of shift.
• Any issues or irregularities must be reported to the supervisor immediately.
• Confidentiality:
• Do not share internal data, prices, or customer contact details with anyone outside the company.
• Phone & Headset Usage:
• Company devices (if provided) must be used only for official communication.
• Personal calls during work hours should be limited and only during breaks.
• Performance Review:
• Monthly performance will be reviewed based on:
• Number of calls made
• Quality of communication
• Accuracy of reporting
• Feedback from customers/dealers

Ø Toll-Free Line Handling

o Answering general customer queries.

o Redirecting calls to appropriate departments.

Ø New Leads (if part of toll-free or order calls)

o Capturing potential customer interest.

o Passing leads to the sales or marketing team.

o Maintaining records of communication.

Ø Daily Technician Calling – Objective

o Collect product feedback from field technicians.

o Promote current schemes, discounts, or offers.

o Motivate technicians to suggest/push JASTRA products to customers.

o Build relationships and loyalty.

Notice Period

In the event of resignation, a 15-day notice is mandatory. Failure to serve the notice period will result in forfeiture of any pending incentives and salary.

Leave Policy

_ Paid Leave: One paid leave per month (can be carried forward)._

_ Excess Leave: More than 3 leaves (including paid leave) in a month will result in salary being calculated_

only for actual working days.

_ Weather Absences: Days missed/late (more than 30min) due to weather conditions will be marked as _

absent/half day.

_ Festival Holidays: _

1 day for Raksha Bandhan

1 day for Holi

2 days for Diwali.

Incentives & Growth Opportunities

New Dealer Incentive:

• ₹1,000/- will be awarded if a new dealer created by you completes sales of ₹3,00,000/-.

(One-time incentive per dealer)

We look forward to your valuable contribution and wish you success in your role.

Warm regards,

Authorized Signatory

JASTRA PRODUCTS

Job Type: फ़ुल-टाइम

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person