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Telecalling

Graphic Era Hospital

0 years

|

0 Lacs

dehradun uttarakhand india

Posted:1 day ago| Platform:

Apply

Skills Required

service communication data healthcare

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound and outbound calls professionally.
Provide accurate information about hospital services, doctors’ availability, and appointment slots.
Assist patients in booking, rescheduling, and cancelling appointments.
Maintain call logs, patient details, and follow-up records in the hospital system.
Address patient queries, concerns, and guide them to the right department.
Coordinate with OPD, emergency, and diagnostic units for patient requests.
Ensure high standards of customer service and polite communication.
Escalate unresolved issues to the concerned supervisor.

Required Skills

Good communication skills (Hindi & basic English).
Patient handling skills & polite tone.
Basic computer knowledge (MS Office, data entry).
Ability to multitask and work in fast-paced environment.
Willingness to work in day/night rotational shifts.

Qualifications

Minimum 12th pass; Graduation preferred.
Prior telecalling/customer service experience in healthcare is an advantages

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Graphic Era Hospital

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