Posted:3 weeks ago|
Platform:
Remote
Full Time
A Telecaller in Chennai, Tamil Nadu, would typically be responsible for making outbound calls to generate leads, answer inquiries, and handle customer support. They would need strong communication skills, fluency in Tamil, and the ability to effectively manage both outbound and inbound calls. Responsibilities: Lead Generation: Making outbound calls to potential customers to promote products or services and gather leads. Customer Service: Answering inbound calls, addressing customer inquiries, and resolving issues. Sales: Converting leads into sales by explaining product/service benefits and handling customer objections. Communication: Effectively communicating with customers in Tamil and English, using scripts and adapting to individual needs. Database Management: Maintaining and updating customer information in CRM systems. Order Processing: Taking and processing customer orders accurately. Compliance: Adhering to company policies and procedures. Reporting: Tracking and reporting on call results and sales performance. Skills Required: Strong Communication: Excellent verbal and written communication skills in Tamil and English. Interpersonal Skills: Ability to build rapport and establish positive relationships with customers. Sales Skills: Proficiency in sales techniques, such as lead generation and closing deals. Customer Service Skills: Ability to handle customer inquiries, address complaints, and provide excellent customer service. Technical Skills: Familiarity with telemarketing systems and CRM platforms. Time Management: Ability to manage time effectively and meet call quotas. Adaptability: Ability to adapt to changing customer needs and situations.
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