Telecalling Executive

Job Title: Telecalling Executive

Location: North Dum Dum, Kolkata

Salary: 15-18k

Objective of the Role:

non-sales, lead-generation-focused role

Key Responsibilities:

Lead Generation & Customer Interaction

• Make outbound calls to potential customers from provided databases or leads.
• Introduce the company’s offerings clearly and confidently to individuals (students, parents, professionals, etc.).
• Generate interest and collect essential details (Name, Contact Number, Location, Product Interest).
• Handle inbound inquiries and convert them into potential leads where applicable.

Lead Data Collection & Reporting

• Ensure that all leads collected are genuine, complete, and accurate.
• Maintain proper documentation of every call and update lead details in the system or tracker.
• Submit daily and weekly reports on lead generation and call outcomes to the reporting manager.

Communication & Brand Representation

• Represent the company professionally and maintain a courteous tone during all customer interactions.
• Provide accurate information and address basic queries regarding the company’s products or services.
• Follow the communication script and guidelines provided to ensure consistency and brand alignment.

Target Achievement

• Meet daily and weekly lead generation targets as assigned.
• Ensure that the leads generated are of high quality and suitable for follow-up by the sales or counseling team.

Other Requirements:

• Good communication and interpersonal skills (in local language, English, or Hindi as applicable).
• Comfortable making a high volume of outbound calls daily.
• Basic understanding of lead tracking and reporting tools (Excel or CRM preferred).
• Self-motivated and target-driven approach.
• Prior telecalling or customer service experience preferred but not mandatory.

Performance Target:

• Per Day Target:

  20–25 qualified leads or bookings.