Posted:1 month ago|
Platform:
On-site
Full Time
Job Summary:
We are seeking a dynamic and motivated Telecaller to handle personal loan leads generated via
marketing campaigns. The role involves engaging with salaried individuals, following up through calls,
WhatsApp, email, and managing the entire journey through our CRM. Coordination with Credit and
Operations teams is key to ensuring smooth processing and high conversion.
Key Responsibilities:
Make outbound calls to prospective customers.
Handle inbound inquiries and provide necessary information.
Explain products/services and address customer queries.
Generate leads and schedule appointments or product demos.
Maintain daily call logs and update CRM systems.
Follow up with customers and leads regularly.
Meet assigned targets for calls, conversions, and follow-ups.
Requirements:
Good communication skills in [English, Hindi & Regional Language].
Basic computer knowledge and familiarity with MS Office or CRM tools.
Ability to handle rejection and remain confident.
Strong listening and problem-solving skills.
High level of patience and professionalism.
Educational Qualification:
Minimum: 12th Pass
Preferred: Graduate in any discipline
Preferred Skills:
Prior experience in telecalling, telesales, or customer service is a plus.
Ability to work in a team environment.
Quick learner and adaptable to dynamic work situations.
Surge Fintech
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