Telecaller

Position: Telecaller
Department: Sales and Collections
Reports to: Manager

Role Overview:

We are seeking a motivated and persuasive Telecaller to join our team. The role involves making outbound calls and receiving inbound calls to generate sales, provide customer support, collect feedback, or promote services/products. The candidate should have good communication skills, a positive attitude, and the ability to handle customer queries effectively.

Key Responsibilities:

• Make outbound calls to potential and existing customers to promote products.
• Handle inbound calls and respond to customer inquiries professionally.
• Explain features, pricing, and benefits clearly.
• Generate leads, follow up on prospects, and close sales (if sales-oriented role).
• Maintain customer databases and update CRM records regularly.
• Achieve daily/weekly/monthly call targets and conversions.
• Resolve customer complaints and escalate issues when required.
• Build and maintain strong relationships with customers.
• Provide feedback to the management regarding customer needs, queries, and competition.

Required Skills & Qualifications:

• Minimum 12th pass / Graduate preferred.
• Proven experience as a Telecaller / Telesales Representative
• Excellent verbal communication skills in [English/Hindi/Bengali
• Basic computer knowledge (MS Office, CRM software).
• Persuasive, energetic, and result-oriented.
• Ability to work under pressure and meet targets.

Work Conditions:

• Location: Esplanande, Kolkata
• Working Hours: [Office timings, 11:00 AM – 7:00 PM]
• Compensation: [Salary range + TA+ Bonus

Key Attributes We Value:

• Good listening skills and patience.
• Confidence in handling rejections and objections.
• Positive attitude and willingness to learn.
• Team player with customer-centric approach.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person