telecaller

Company Description

At I CAN Infotech Solutions, we specialize in providing innovative IT services that help businesses streamline operations, enhance efficiency, and achieve growth. We pride ourselves on delivering tailored solutions that align with each client's unique needs and goals. We focus on building long-lasting partnerships, ensuring that every solution we provide is both practical and scalable. Our mission is to empower businesses with the tools and technology they need to thrive in an ever-evolving digital world. Our services include custom software development, managed IT services, and system integration, catering to clients across various industries including IT, healthcare, finance, retail, and education.

Role Description

This is a full-time on-site role for a Telecaller located in Mohali district. The Telecaller will be responsible for making outbound calls to potential and existing clients, gathering customer information, and maintaining detailed call records. Day-to-day tasks include conducting telephonic surveys, providing information on the company's services, handling customer inquiries, and achieving set targets. The Telecaller will also be responsible for following up on leads and closing sales over the phone.

Qualifications

• Excellent communication and interpersonal skills
• Proficiency in handling telephonic conversations and maintaining call records
• Understanding of customer service principles and practices
• Ability to achieve targets and handle pressure
• Basic computer skills and familiarity with CRM software
• Ability to work independently as well as part of a team
• Previous experience in telecalling or a related field is a plus
• Strong problem-solving skills and attention to detail