Escozor Automation PVT. LTD. is a leading innovator in smart home solutions, committed to enhancing modern living through cutting-edge technology. With over a decade of experience, the company designs and develops advanced home automation products such as smart locks, intercom systems, and touch switches, all aimed at improving security, convenience, and efficiency. Escozor combines innovative features like fingerprint recognition, Wi-Fi connectivity, and voice control compatibility to create seamless, functional, and aesthetically pleasing solutions. Trusted for its quality and scalability, Escozor provides smart technology for homes, offices, and commercial spaces. Join us in shaping the future of smart living and connected environments.

Role Description

This is a full-time, on-site Telecaller role based in Gandhinagar. As a Telecaller, you will handle inbound and outbound calls to engage with customers, provide information about the company’s products and services, and address customer questions and concerns. You will maintain accurate records, update the customer database, schedule appointments, and conduct follow-ups as needed. Additionally, the role includes working collaboratively with the sales and marketing team to ensure effective communication and customer satisfaction.

Qualifications

Strong communication skills, both verbal and written, with the ability to engage and convey information clearly
Proficiency in customer interaction, including objection handling, problem solving, and follow-ups
Data entry and record-keeping skills to maintain customer databases
Familiarity with telemarketing, sales, and customer service strategies is a plus
Positive attitude, teamwork skills, and the ability to work in a fast-paced environment
Basic computer skills and knowledge of office productivity tools
Experience in a similar role or relevant industry is advantageous
Minimum educational requirement of a high school diploma; a bachelor’s degree is preferred

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Telecaller