Telecaller

Credicus Business Services

0 - 5 years

0 - 4 Lacs

pune maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

telecalling sales skills customer service communication skills cold calling lead generation

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Inbound and Outbound Calls:
Handle incoming calls, addressing customer inquiries, concerns, or requests for products/services.
Make outbound calls to prospects, leads, or existing customers to promote products/services or gather feedback.
Lead Generation & Sales:
Generate leads through cold calling or follow-ups, converting potential customers into sales or prospects.
Present products or services effectively and answer questions related to features, benefits, and pricing.
Upsell or cross-sell products or services as per customer needs.
Customer Support:
Assist customers with troubleshooting, resolving issues, or providing information on products and services.
Offer personalized support by understanding customer requirements and providing relevant solutions.
Record Keeping & Reporting:
Maintain accurate records of calls, interactions, and sales activity in CRM tools or other platforms.
Provide feedback and regular reports on customer queries, sales performance, or product-related feedback to management.
Customer Relationship Building:
Build and maintain positive relationships with customers to ensure loyalty and repeat business.
Follow-up with customers regularly to check on their needs or satisfaction levels.
Compliance & Quality Assurance:
Adhere to company guidelines, scripts, and processes during all customer interactions.
Maintain professionalism and ensure ethical handling of customer information and transactions.

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