TeleCaller

Job Description

Making Calls: Reach out to potential customers via cold calling or respond to inbound inquiries. Customer Engagement: Engage with customers to promote products/services, providing them with relevant information to generate interest or convert leads into sales. Lead Generation: Generate and qualify leads through outbound calls or by following up on customer inquiries. Customer Support: Answer questions or concerns, resolve customer complaints, and provide adequate solutions or direct them to the appropriate department. Data Entry & Record Keeping: Maintain accurate records of customer interactions, sales, and other activities in the CRM system. Product Knowledge: Technical Knowledge about the Parking Systems and Parking Management Services. Stay updated on the company's products or services to ensure you can accurately inform and advise customers. Follow-up: Follow up on calls to ensure customer satisfaction and to encourage further sales or referrals. Target Achievement: Meet individual and team sales targets or other performance metrics (if applicable). Reporting: Report customer feedback, issues, or concerns to the management for further improvement.