Telecaller

• A Telecaller in the food industry is responsible for making outbound calls to potential and existing customers, promoting food products or services, and generating leads or sales. They also handle inbound calls, address customer inquiries, and provide support. Essentially, they are the voice of the company, interacting with customers over the phone to build relationships, resolve issues, and drive business.
• Key Responsibilities:
• Outbound Calling: Making a high volume of calls to potential customers to introduce products, services, or special offers.
• Inbound Handling: Answering customer calls, addressing inquiries, and providing information about the company's offerings.
• Lead Generation: Identifying potential customers and converting them into leads through persuasive communication.
• Sales Closure: Closing sales deals over the phone, guiding customers through the purchasing process.
• Customer Relationship Management: Building and maintaining strong relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction.
• Product Knowledge: Staying updated on product information, promotions, and industry trends to effectively communicate with customers.
• Documentation and Reporting: Maintaining accurate call logs, updating customer records, and generating reports on sales activities.
• Complaint Handling: Addressing customer complaints professionally and resolving issues to ensure customer satisfaction.
• Meeting Targets: Meeting or exceeding daily, weekly, or monthly sales or engagement targets.
• Market Research: Gathering customer feedback and market insights to identify customer needs and preferences.
• Collaboration: Working closely with the sales and support teams to improve customer experience and overall business performance.
• Compliance: Adhering to telecalling scripts and company policies.

Skills Required:

• Excellent Communication Skills: Clear, concise, and persuasive verbal communication skills are essential for conveying information and building rapport with customers.
• Active Listening: The ability to actively listen to customer needs and respond appropriately is crucial.
• Sales Skills: Telecallers need to be able to explain products, handle objections, and close sales effectively.
• Customer Service Skills: Providing excellent customer service, handling complaints, and building positive relationships are vital.
• Persuasion and Negotiation: Convincing customers to purchase products or services and negotiating terms.
• Organization and Time Management: Efficiently managing call schedules, follow-up tasks, and documentation.
• Product Knowledge: A thorough understanding of the products or services being offered.
• Computer Skills: Basic computer skills for using CRM software and other tools.
• Problem-Solving Skills: The ability to identify and resolve customer issues efficiently.

In the context of the food industry, a Telecaller might:

• Promote restaurant menus, special offers, or catering services.
• Take food orders over the phone for delivery or takeout.
• Handle complaints related to food quality or delivery.
• Promote food products or services to businesses or organizations.
• Gather feedback on customer preferences and satisfaction.

Share your Resume : hrexecutive@elysiumgroups.com

Contact 7358110488

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Food provided
• Health insurance
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift

Work Location: In person