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airtel
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Telecaller

Telecaller

airtel

0 years

0 Lacs

Chennai Tamil Nadu India

Posted:20 hours ago| Platform:

Apply

Skills Required

creativity billing cutting communication reporting management service software crm resolve multitasking typing

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Airtel provides global connectivity and innovation, driven by a blend of energy, creativity, and dedication. We aim to deliver impactful solutions and are committed to the realization of a 'Digital India'. With a subscriber base of over 574 million, Airtel has successfully launched 5G services nationwide, reaching over 5,000 cities and towns with 10 million unique customers. Our services, including Airtel Black, streamline consumer billing and our extensive infrastructure supports cutting-edge technologies. We focus on delivering the ultimate consumer experience while maintaining ecological balance.

Role Description

This is a full-time, on-site Telecaller role located in Chennai. The Telecaller will be responsible for making outbound calls to potential customers, addressing inquiries, offering products and services, and ensuring high levels of customer satisfaction. Day-to-day tasks include maintaining call records, following communication "scripts" when handling different topics, identifying customer needs, and providing personalized solutions. The role also involves documenting customer feedback and reporting issues to the management team.

Qualifications

Excellent communication and interpersonal skills
Proficiency in using customer service software and CRM tools
Ability to handle customer inquiries and resolve issues effectively
Strong organizational and multitasking abilities
Basic computer literacy and typing skills
High school diploma or equivalent; additional qualifications are a plus
Previous experience in a similar role is preferred but not mandatory
Fluency in English and Tamil is required; knowledge of additional languages is advantageous

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