Tele Marketing Executive / Customer Care Executive

NutriFreaks is a premium, customized meal delivery service specializing in personalized diet plans (e.g., fat loss, muscle gain, specific health conditions), prepared and delivered fresh daily. We offer dietician consultation and follow-up as part of our commitment to customer results.

Key Responsibilities

The primary role is a blend of sales (telemarketing) and service (customer care), ensuring lead conversion and high subscriber retention.

1. Telemarketing & Sales Conversion

• Lead Management: Proactively call and follow up with all leads generated from digital campaigns, field activities, and website inquiries (e.g., "Free Consultation" sign-ups).
• Consultation Scheduling: Schedule and coordinate the initial consultation between the prospective customer and the in-house Nutrition Expert/Dietician.
• Subscription Closure: Conduct post-consultation follow-up calls to address lingering doubts, explain plan pricing and logistics, and effectively close the sale, converting the lead into a paid subscriber.
• Pitching: Clearly and persuasively articulate the value proposition of customized meal plans over standard delivery services, focusing on health outcomes and convenience.
• CRM Management: Accurately log all sales activities, interactions, and customer information in the CRM/tracking system.

2. Customer Care & Retention

• Inbound Support: Answer and resolve all inbound customer queries related to subscriptions, delivery schedules, menu changes, pause/hold requests, and billing/payment issues.
• Complaint Resolution: Handle and escalate delivery or meal quality complaints in coordination with the Kitchen and Logistics teams, ensuring a timely and satisfying resolution (e.g., offering credits or replacements).
• Retention Calls: Periodically conduct quality assurance and check-in calls with existing subscribers to gather feedback and encourage plan renewal.

Required Skills & Qualifications

• Education: Any Basic Degree (e.g., B.A., B.Com., B.Sc.) is preferred.
• Experience: Proven track record (1-3 years) in a target-driven tele-calling or customer support role.
• Language Skills: Excellent command of Tamil and working knowledge of English for professional communication and data entry.
• Communication: Exceptional verbal communication skills, a patient listening ear, and a professional, persuasive phone manner.
• Technical Proficiency: Basic knowledge of MS Office (Excel/Sheets) and familiarity with CRM software is a plus.

Key Performance Indicators (KPIs)

Performance will be directly measured against:

• Lead-to-Subscription Conversion Rate: Percentage of qualified leads successfully converted into paid plans.
• Number of New Subscriptions Closed per month.
• Customer Satisfaction (CSAT) Score based on post-interaction surveys.
• Adherence to follow-up schedules (calls/emails).

Variable Incentive Structure

The incentive will be commission-based, focused on closed sales (new subscriptions):

• Subscription Commission: Earn a percentage commission (e.g., 1.5% to 3.0%, tiered based on volume) on the Net Revenue of all new meal plan subscriptions that the executive successfully closes from qualified leads each month.
• Retention Bonus: Quarterly bonus awarded if the executive maintains a subscriber renewal rate above a set benchmark (e.g., 75%), promoting excellent customer care.

Job Types: Full-time, Fresher, Internship
Contract length: 6 months

Pay: From ₹12,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Work Location: In person