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Ziel Financial Technologies
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Tele Collection Officer

Tele Collection Officer

Ziel Financial Technologies

1 - 6 years

|

2 - 3 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

collection Debt Recovery Recovery Tele Collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Job Summary:

We are looking for a motivated and customer-focused

Key Responsibilities:

Strong ability to handle all bucket cases. (X DPD to 90+ DPD)
Understanding of collection strategies and strong follow-up.
Familiarity with tracing tools and ability to connect with non-contactable clients.
Make outbound calls to customers to provide information about products/services.
Handle inbound customer queries and complaints in a professional and timely manner.
Maintain customer records by updating account information.
Follow up with customers for feedback, payment reminders, or satisfaction checks ( Hard Collection ).
Achieve daily/weekly/monthly call and service targets as set by the manager.
Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

Graduation mandatory.
Proven experience as a tele-caller, customer service representative, or similar role.
Excellent verbal communication skills, good listening skills and problem-solving ability.
Ability to work under pressure and meet targets.
Basic computer knowledge (MS Office, CRM systems, etc.).

Preferred Skills:

Time management and organizational skills.
Team player with a positive attitude.
Experience in [NBFC & BFSI ] is an advantage.

More Jobs at Ziel Financial Technologies

Branch Manager: Micro LAP (Secured)

Ahmednagar, Chakan

INR 3 - 6 Lacs

Tele Collection Officer

Gurugram

INR 2 - 3 Lacs

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Ziel Financial Technologies

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