Tele calling Executive

Job Summary

We are looking for a Lead Calling Executive to manage incoming lead data from marketing campaigns, handle customer and franchise queries over the phone, and route qualified leads to the appropriate departments. This is a non-field, calling-based role at our Head Office.

Key Responsibilities

• Call potential leads shared by the marketing or business development team (includes franchise inquiries, bulk orders, event-related queries, etc.)
• Explain House of Candy’s business offerings, franchise model, or product details clearly and professionally
• Qualify leads and pass them on to the concerned departments (franchise, sales, logistics, or support)
• Maintain and update lead tracking sheets or CRM entries with follow-up status and remarks
• Handle basic queries over phone or WhatsApp regarding store locations, products, or collaboration opportunities
• Ensure prompt follow-ups and professional communication with all leads
• Coordinate with internal teams for timely responses and customer satisfaction

Requirements

• Strong verbal communication in Hindi and English.
• Confident and polite phone etiquette
• Ability to manage call logs, maintain lead databases, and follow structured call scripts
• Familiarity with Excel, Google Sheets.
• Self-motivated, organized, and target-driven mindset