Job Summary We are looking for a Lead Calling Executive to manage incoming lead data from marketing campaigns, handle customer and franchise queries over the phone, and route qualified leads to the appropriate departments. This is a non-field, calling-based role at our Head Office. Key Responsibilities Call potential leads shared by the marketing or business development team (includes franchise inquiries, bulk orders, event-related queries, etc.) Explain House of Candy’s business offerings, franchise model, or product details clearly and professionally Qualify leads and pass them on to the concerned departments (franchise, sales, logistics, or support) Maintain and update lead tracking sheets or CRM entries with follow-up status and remarks Handle basic queries over phone or WhatsApp regarding store locations, products, or collaboration opportunities Ensure prompt follow-ups and professional communication with all leads Coordinate with internal teams for timely responses and customer satisfaction Requirements Strong verbal communication in Hindi and English. Confident and polite phone etiquette Ability to manage call logs, maintain lead databases, and follow structured call scripts Familiarity with Excel, Google Sheets. Self-motivated, organized, and target-driven mindset
Job Summary We are looking for a Lead Calling Executive to manage incoming lead data from marketing campaigns, handle customer and franchise queries over the phone, and route qualified leads to the appropriate departments. This is a non-field, calling-based role at our Head Office. Key Responsibilities Call potential leads shared by the marketing or business development team (includes franchise inquiries, bulk orders, event-related queries, etc.) Explain House of Candy’s business offerings, franchise model, or product details clearly and professionally Qualify leads and pass them on to the concerned departments (franchise, sales, logistics, or support) Maintain and update lead tracking sheets or CRM entries with follow-up status and remarks Handle basic queries over phone or WhatsApp regarding store locations, products, or collaboration opportunities Ensure prompt follow-ups and professional communication with all leads Coordinate with internal teams for timely responses and customer satisfaction Requirements Strong verbal communication in Hindi and English. Confident and polite phone etiquette Ability to manage call logs, maintain lead databases, and follow structured call scripts Familiarity with Excel, Google Sheets. Self-motivated, organized, and target-driven mindset