Tele Caller (Inbound & Outbound Calls)

Newbazaar Technologies

0 - 2 years

2 - 3 Lacs

mumbai suburban

Posted:2 days ago| Platform:

Apply

Skills Required

telecalling communication skills telesales inbound inbound calls inside sales outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Tele callers

Key Responsibilities:

Handle
inbound calls
and assist customers with their inquiries, complaints, or service requests.
Make
outbound calls
to potential or existing customers to inform them about products, services, or promotional offers.
Maintain accurate records of customer interactions and update the CRM system regularly.
Follow communication scripts when handling different topics.
Identify customers needs, clarify information, research every issue, and provide solutions or alternatives.
Meet daily/weekly/monthly targets for number of calls made, leads generated, or sales closed (as applicable).
Ensure customer satisfaction by providing professional and courteous service.
Escalate complex issues to senior team members or supervisors when required.
Adhere to company policies, quality standards, and compliance regulations.

Requirements:

Education:
Minimum Graduate
Experience:
0-2 years of experience in tele calling, customer service, or a related field (Freshers can also apply)
Skills:
Excellent verbal communication (in languages, e.g., English, Hindi, etc.)

a) Good listening skills and ability to handle objections

b) Basic computer knowledge and data entry skills

c) Ability to work under pressure and meet targets

Preferred Attributes:

Positive attitude and patience while handling different types of customers
Previous experience in BPO / call centre / telesales will be an added advantage
Ability to learn about products/services and describe/explain them to prospects

prerna.kashyap@getshopse.com

More Jobs at Newbazaar Technologies

Director - Insurance

Mumbai

10.0 - 17.0 yrs

INR 35 - 40 Lacs

Tele Caller (Inbound & Outbound Calls)

mumbai suburban

Experience: Not specified

INR 2 - 3 Lacs

Lead - Inside Sales

mumbai suburban

4.0 - 6.0 yrs

INR 5 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.