Tele Caller (Inbound & Outbound Calls)

Job Summary

Tele callers

Key Responsibilities

• Handle inbound calls and assist customers with their inquiries, complaints, or service requests.
• Make outbound calls to potential or existing customers to inform them about products, services, or promotional offers.
• Maintain accurate records of customer interactions and update the CRM system regularly.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue, and provide solutions or alternatives.
• Meet daily/weekly/monthly targets for number of calls made, leads generated, or sales closed (as applicable).
• Ensure customer satisfaction by providing professional and courteous service.
• Escalate complex issues to senior team members or supervisors when required.
• Adhere to company policies, quality standards, and compliance regulations.
  

Requirements

• Education: Minimum Graduate
• Experience: 0–2 years of experience in tele calling, customer service, or a related field (Freshers can also apply)
• Skills:
• Excellent verbal communication in [languages, e.g., English, Hindi, etc.]
• Good listening skills and ability to handle objections
• Basic computer knowledge and data entry skills
• Ability to work under pressure and meet targets
  

Preferred Attributes

• Positive attitude and patience while handling different types of customers
• Previous experience in BPO / call center / telesales will be an added advantage
• Ability to learn about products/services and describe/explain them to prospects