Tele Caller Executive

1. Lead Generation & Outreach

• Make outbound calls to potential and existing customers to clearly explain the organisation’s products and services.
• Engage prospects through multiple channels including calls, emails, and field visits (where required).
• Build initial rapport with prospects and create interest in offered solutions.

2. Lead Management & Follow-ups

• Follow up systematically on inquiries, warm leads, and referrals to ensure timely engagement.
• Maintain a structured follow-up cadence to maximise conversion opportunities.
• Ensure closure of leads within defined timelines or escalate when required.

3. Customer Requirement Analysis

• Understand customer needs, challenges, and expectations through effective questioning and active listening.
• Recommend suitable services or solutions aligned with customer requirements and business offerings.
• Address basic objections and provide accurate information to support decision-making.

4. CRM & Data Management

• Maintain and update customer and lead information in the CRM or assigned tracking tools on a daily basis.
• Record all interactions, follow-up notes, and outcomes accurately to ensure data integrity.
• Generate periodic reports on lead status, conversions, and pipeline health.

5. Target & Performance Management

• Achieve and consistently work towards exceeding daily, weekly, and monthly targets related to:
• Call volumes
• Follow-ups
• Conversions and closures
• Track personal performance metrics and take proactive steps to improve outcomes.

6. Customer Feedback & Experience

• Collect customer feedback during interactions and share insights with relevant internal teams.
• Identify common concerns, objections, or service gaps and report trends to improve offerings and processes.
• Contribute to enhancing the overall customer experience through professional and empathetic communication.

7. Collaboration & Compliance

• Work closely with internal teams such as Operations, Customer Support, and Marketing to ensure smooth handovers and service delivery.
• Adhere to company policies, communication guidelines, and ethical sales practices.
• Represent the organisation professionally in all customer interactions.

Job Type: Full-time

Pay: ₹100,000.00 - ₹150,000.00 per month

Work Location: In person