Tech/POS Analyst

Job Type: Full Time

Working Hours: Rotational Shifts

• Daylight Savings Time:

  First Shift 10:00 AM to 7:00 PM | Second Shift 11:30 PM to 8:30 AM



• Standard Time:

  First Shift 11:00 AM to 8:00 PM | Second Shift 12:30 PM to 9:30 PM

Company Overview

Valor PayTech is a leading FinTech organization specializing in advanced credit card processing solutions. We deliver innovative payment technologies to businesses of all sizes, ensuring secure, seamless, and scalable payment experiences. Join our mission to revolutionize the payment processing industry and empower businesses worldwide.

Tech Support Analyst

Key Responsibilities

• Provide technical support for POS terminals, transaction systems, and related applications.


• Handle daily deployment, reprogramming, and shipment of POS devices.


• Troubleshoot and resolve POS hardware and software issues.


• Monitor transactions and system performance to ensure accuracy and uptime.


• Identify recurring issues and escalate them appropriately to the team.


• Conduct system testing and collaborate with peers to ensure system stability.


• Coordinate with US clients and vendors on daily operational activities.


• Document support requests, resolutions, and follow-up actions in internal systems.


• Assist internal teams in resolving customer and merchant operational queries.


• Collaborate with cross-functional teams to maintain service quality and efficiency.


• Ensure compliance with security policies, data handling standards, and operational guidelines.

Qualifications

• Bachelor s degree in any discipline.


• 0 2 years of experience in technical support, IT helpdesk, or operations support.


• Basic knowledge of POS systems, payment processing, or transaction systems (highly preferred).


• Strong analytical, troubleshooting, and communication skills.


• Proficiency in Microsoft Excel, Word, and PowerPoint.


• Ability to work in rotational shifts and adapt to a fast-paced environment.


• Strong interpersonal and team collaboration skills.