Tech/POS Analyst

Working Hours: Rotational Shifts

• Daylight Savings Time: First Shift – 10:00 AM to 7:00 PM | Second Shift – 11:30 PM to 8:30 AM

• Standard Time: First Shift – 11:00 AM to 8:00 PM | Second Shift – 12:30 PM to 9:30 PM

Company Overview

Valor PayTech is a leading FinTech organization specializing in advanced credit card processing solutions. We deliver innovative payment technologies to businesses of all sizes, ensuring secure, seamless, and scalable payment experiences. Join our mission to revolutionize the payment processing industry and empower businesses worldwide.

Position Summary

We are seeking a motivated Tech Support Analyst to join our Operations team. The role involves providing technical support for payment systems, troubleshooting issues, resolving transaction or system errors, and ensuring smooth day-to-day operations. The position requires strong problem-solving abilities and effective communication skills to support merchants, end-users, and business partners.

Key Responsibilities

• Provide technical support for POS terminals, transaction systems, and related applications.

• Handle daily deployment, reprogramming, and shipment of POS devices.

• Troubleshoot and resolve POS hardware and software issues.

• Monitor transactions and system performance to ensure accuracy and uptime.

• Identify recurring issues and escalate them appropriately to the team.

• Conduct system testing and collaborate with peers to ensure system stability.

• Coordinate with US clients and vendors on daily operational activities.

• Document support requests, resolutions, and follow-up actions in internal systems.

• Assist internal teams in resolving customer and merchant operational queries.

• Collaborate with cross-functional teams to maintain service quality and efficiency.

• Ensure compliance with security policies, data handling standards, and operational guidelines.