Junior Tech Support Analyst

Position Summary: We are seeking a dynamic and enthusiastic Technical Support Analyst with 0–1 year of experience, or a fresh graduate, to join our technical support team. The ideal candidate will be eager to learn, have a passion for technology, and be committed to delivering exceptional customer service in a fast-paced FinTech environment. Key Responsibilities: Provide first-level technical support for POS systems and related technologies. Assist with the deployment, configuration, and basic troubleshooting of POS hardware and software. Document issues, resolutions, and recurring problems in the support ticketing system. Escalate complex issues to senior support staff as needed. Collaborate with team members to resolve customer concerns promptly. Stay updated on product knowledge and technical support best practices. Deliver excellent customer service, including clear communication with end-users. Qualifications 0–1 year of experience in a technical support or customer service role (freshers are welcome to apply). Bachelor’s degree in computer science, Information Technology, or a related field is preferred but not mandatory. Basic understanding of computer systems, networking, and troubleshooting. Strong problem-solving skills and a proactive, customer-focused approach. Excellent communication skills in English, both written and verbal. Flexibility to work in rotatio Preferred Qualifications: Familiarity with POS systems or payment processing technologies is a plus. Exposure to ticketing systems and remote support tools. nal shifts. Additional Information Valor Paytech is a leading FinTech organization specializing in cutting-edge credit card processing solutions. We provide innovative payment technologies to businesses of all sizes, ensuring secure, seamless, and scalable payment solutions. Join our mission to revolutionize the payment processing industry and empower businesses worldwide