Position Summary: We are seeking a dynamic and enthusiastic Technical Support Analyst with 0–1 year of experience, or a fresh graduate, to join our technical support team. The ideal candidate will be eager to learn, have a passion for technology, and be committed to delivering exceptional customer service in a fast-paced FinTech environment. Key Responsibilities: Provide first-level technical support for POS systems and related technologies. Assist with the deployment, configuration, and basic troubleshooting of POS hardware and software. Document issues, resolutions, and recurring problems in the support ticketing system. Escalate complex issues to senior support staff as needed. Collaborate with team members to resolve customer concerns promptly. Stay updated on product knowledge and technical support best practices. Deliver excellent customer service, including clear communication with end-users. Qualifications 0–1 year of experience in a technical support or customer service role (freshers are welcome to apply). Bachelor’s degree in computer science, Information Technology, or a related field is preferred but not mandatory. Basic understanding of computer systems, networking, and troubleshooting. Strong problem-solving skills and a proactive, customer-focused approach. Excellent communication skills in English, both written and verbal. Flexibility to work in rotatio Preferred Qualifications: Familiarity with POS systems or payment processing technologies is a plus. Exposure to ticketing systems and remote support tools. nal shifts. Additional Information Valor Paytech is a leading FinTech organization specializing in cutting-edge credit card processing solutions. We provide innovative payment technologies to businesses of all sizes, ensuring secure, seamless, and scalable payment solutions. Join our mission to revolutionize the payment processing industry and empower businesses worldwide

Essential functions and responsibilities: Monitor the health of the DB servers through both automated and manual processes Recommend and implement solutions for performance monitoring and tuning. Analyze problems, anticipate future problem areas, and implement solutions. Perform environment setup and configuration, proactive monitoring and maintenance. Support the development of long- and short-term requirements for database administration and design. Participate in your change control process for all planned application and technical activities. Work with report writers to provide data needed for reports. Take on full roadmap items, work with other functional teams, and be able to deliver high quality results on time. Investigate and find the root cause for software problems reported by stakeholders Direct organization of requirements and data into a usable database schema by directing development of ad hoc queries, scripts , updates to existing queries. May perform database administration and maintenance, including database installation and configuration, backups, upgrades , patching . Review SQL code written by application developers to ensure compliance to coding standards and best practices as well as maximum performance. Evaluate performance of stored procedures and find time/resource consuming areas and give inputs to application developers to fix them Create deployment and rollback scripts for all database objects manually or auto generated. Analyze access patterns and propose the best combination of indexes, constraints, foreign keys, and queries. Proactively identifies technical opportunities and enhancements while addressing major incidents in a timely manner Manages and ensures the integrity, security, and retention of data Administers and maintains end user accounts, permissions, and access rights Participate in an on-call rotation providing 24-hour, 7-day support, and off-hours maintenance windows Qualifications Education and background: Bachelor's degree in computer science or related discipline is required ; experience may substitute for the education requirement 3-5 years' experience with Relational Databases e.g. MariaDB/ Mysql /NoSQL and above required 3-5 years' experience with automation utilizing Shell scripting (Shell, Perl, python, etc.) required