Position Summary: We are seeking a dynamic and enthusiastic Technical Support Analyst with 0–1 year of experience, or a fresh graduate, to join our technical support team. The ideal candidate will be eager to learn, have a passion for technology, and be committed to delivering exceptional customer service in a fast-paced FinTech environment. Key Responsibilities: Provide first-level technical support for POS systems and related technologies. Assist with the deployment, configuration, and basic troubleshooting of POS hardware and software. Document issues, resolutions, and recurring problems in the support ticketing system. Escalate complex issues to senior support staff as needed. Collaborate with team members to resolve customer concerns promptly. Stay updated on product knowledge and technical support best practices. Deliver excellent customer service, including clear communication with end-users. Qualifications 0–1 year of experience in a technical support or customer service role (freshers are welcome to apply). Bachelor’s degree in computer science, Information Technology, or a related field is preferred but not mandatory. Basic understanding of computer systems, networking, and troubleshooting. Strong problem-solving skills and a proactive, customer-focused approach. Excellent communication skills in English, both written and verbal. Flexibility to work in rotatio Preferred Qualifications: Familiarity with POS systems or payment processing technologies is a plus. Exposure to ticketing systems and remote support tools. nal shifts. Additional Information Valor Paytech is a leading FinTech organization specializing in cutting-edge credit card processing solutions. We provide innovative payment technologies to businesses of all sizes, ensuring secure, seamless, and scalable payment solutions. Join our mission to revolutionize the payment processing industry and empower businesses worldwide
Essential functions and responsibilities: Monitor the health of the DB servers through both automated and manual processes Recommend and implement solutions for performance monitoring and tuning. Analyze problems, anticipate future problem areas, and implement solutions. Perform environment setup and configuration, proactive monitoring and maintenance. Support the development of long- and short-term requirements for database administration and design. Participate in your change control process for all planned application and technical activities. Work with report writers to provide data needed for reports. Take on full roadmap items, work with other functional teams, and be able to deliver high quality results on time. Investigate and find the root cause for software problems reported by stakeholders Direct organization of requirements and data into a usable database schema by directing development of ad hoc queries, scripts , updates to existing queries. May perform database administration and maintenance, including database installation and configuration, backups, upgrades , patching . Review SQL code written by application developers to ensure compliance to coding standards and best practices as well as maximum performance. Evaluate performance of stored procedures and find time/resource consuming areas and give inputs to application developers to fix them Create deployment and rollback scripts for all database objects manually or auto generated. Analyze access patterns and propose the best combination of indexes, constraints, foreign keys, and queries. Proactively identifies technical opportunities and enhancements while addressing major incidents in a timely manner Manages and ensures the integrity, security, and retention of data Administers and maintains end user accounts, permissions, and access rights Participate in an on-call rotation providing 24-hour, 7-day support, and off-hours maintenance windows Qualifications Education and background: Bachelor's degree in computer science or related discipline is required ; experience may substitute for the education requirement 3-5 years' experience with Relational Databases e.g. MariaDB/ Mysql /NoSQL and above required 3-5 years' experience with automation utilizing Shell scripting (Shell, Perl, python, etc.) required
Gather data from various sources such as relational databases, data warehouses, cloud platforms, and external APIs. Clean, preprocess, and transform data to ensure quality, consistency, and usability. Analyze large datasets using statistical and data mining techniques. Automate repetitive and manual processes used for reporting and analytics. Reconcile and validate data across multiple systems and datasets. Identify trends, patterns, and outliers in complex data sets to generate actionable business insights. Design and develop interactive dashboards, reports, and data visualizations in Tableau to support business decision-making. Use tools like Tableau, Power BI, and Python (Pandas, Matplotlib, Plotly) for advanced data visualizations. Develop and maintain robust SQL queries and Python scripts for data extraction, manipulation, and automation. Integrate data pipelines with external/internal APIs for real-time or scheduled data ingestion. Collaborate with cross-functional teams to understand data needs and translate business requirements into technical solutions. Provide ad-hoc analysis and support ongoing and special analytics projects. Recommend improvements in data collection, storage, and reporting processes. Stay current with the latest tools, technologies, and best practices in data analytics and visualization. Experience with big data technologies like Hadoop, Spark, or AWS/GCP data tools. Exposure to machine learning algorithms and data science concepts. Relevant certifications in Tableau, Python, Data Analysis, or Business Intelligence. Qualifications Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field. 5+ years of experience as a data analyst or Tableau developer. Proficiency in SQL, Python, and RESTful APIs for data access and analysis. Strong experience with data visualization tools like Tableau (mandatory) and Power BI. Solid understanding of data modeling, ETL processes, and data quality concepts. Excellent analytical and problem-solving skills with high attention to detail. Strong communication skills; ability to explain technical findings to non-technical stakeholders. Experience working independently in a fast-paced, team-oriented environment. Preferred domain experience: BFSI (Banking, Financial Services, and Insurance) or Fintech.
We are seeking a highly skilled Senior Business Analyst with 8+ years' experience in the US payment industry landscape . The ideal candidate will have a deep understanding of the payment processing industry, including knowledge of various payment methods, regulations, and security standards. Responsibilities: Conduct in-depth analysis of business requirements related to payment processing, including gathering and documenting requirements from stakeholders Collaborate with cross-functional teams to design and implement solutions that meet business needs and comply with industry regulations Develop and maintain detailed documentation of business processes, systems, and requirements Assist in the development of project plans, timelines, and budgets for payment processing initiatives Provide expertise and guidance on best practices in payment processing, including security protocols and compliance requirements Participate in testing and quality assurance activities to ensure that payment processing systems meet business requirements and perform as expected Support ongoing maintenance and optimization of payment processing systems, including troubleshooting and issue resolution Stay current on industry trends and developments in the US payment gateway landscape, and make recommendations for improvements and enhancements Qualifications Bachelor's degree in business, Finance, or related field 8+ years of experience as a Business Analyst in the US payment gateway landscape Strong understanding of payment processing technologies, including EMV, NFC, and tokenization Experience working with both waterfall and agile methodology Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams Strong analytical and problem-solving skills, with a keen attention to detail Knowledge of industry regulations and compliance requirements, such as PCI DSS and GDPR Ability to prioritize and manage multiple projects simultaneously Certification in Business Analysis (e.g., CBAP) is a plus
Develop and maintain backend systems using Python. Build and optimize serverless solutions with AWS Lambda. Integrate third-party payment gateways and APIs. Troubleshoot and resolve payment system issues. Collaborate with team members and participate in code reviews. Write and maintain technical documentation. Preferred: Familiarity with CI/CD pipelines and Git. Qualifications 2-3 years of experience in Python programming. Familiarity with AWS Lambda and other AWS services. Basic understanding of payment systems and secure transactions. Experience with databases (e.g., MySQL, PostgreSQL). Good problem-solving and communication skills.
Working Hours: Rotational Shifts Daylight Savings Time: First Shift – 10:00 AM to 7:00 PM | Second Shift – 11:30 PM to 8:30 AM Standard Time: First Shift – 11:00 AM to 8:00 PM | Second Shift – 12:30 PM to 9:30 PM Company Overview Valor PayTech is a leading FinTech organization specializing in advanced credit card processing solutions. We deliver innovative payment technologies to businesses of all sizes, ensuring secure, seamless, and scalable payment experiences. Join our mission to revolutionize the payment processing industry and empower businesses worldwide. Position Summary We are seeking a motivated Tech Support Analyst to join our Operations team. The role involves providing technical support for payment systems, troubleshooting issues, resolving transaction or system errors, and ensuring smooth day-to-day operations. The position requires strong problem-solving abilities and effective communication skills to support merchants, end-users, and business partners. Key Responsibilities Provide technical support for POS terminals, transaction systems, and related applications. Handle daily deployment, reprogramming, and shipment of POS devices. Troubleshoot and resolve POS hardware and software issues. Monitor transactions and system performance to ensure accuracy and uptime. Identify recurring issues and escalate them appropriately to the team. Conduct system testing and collaborate with peers to ensure system stability. Coordinate with US clients and vendors on daily operational activities. Document support requests, resolutions, and follow-up actions in internal systems. Assist internal teams in resolving customer and merchant operational queries. Collaborate with cross-functional teams to maintain service quality and efficiency. Ensure compliance with security policies, data handling standards, and operational guidelines. Qualifications Qualifications Bachelor’s degree in any discipline. 0–2 years of experience in technical support, IT helpdesk, or operations support. Basic knowledge of POS systems, payment processing, or transaction systems (highly preferred). Strong analytical, troubleshooting, and communication skills. Proficiency in Microsoft Excel, Word, and PowerPoint. Ability to work in rotational shifts and adapt to a fast-paced environment. Strong interpersonal and team collaboration skills.