Technology Support Lead - Payments Client Testing

As a member of our dynamic team, you will play a crucial role in innovating and refining technology operations, directly impacting the core of our business services. **Key Responsibilities:** - Understand and articulate client testing needs, translating requirements into effective testing strategies. - Drive transformation and change programs, implementing best practices and managing client testing initiatives. - Optimize processes to enhance efficiency, quality, and client satisfaction. - Champion automation initiatives to streamline testing and operational processes. Identify risks and implement mitigation strategies. - Use data analytics to derive actionable insights and drive continuous improvement. - Generate and analyze Management Information Systems (MIS) reports on product usage and performance. - Partner with Incident Management teams for root cause analysis, identifying themes and driving resolution. - Provide strong leadership, guiding and mentoring teams to achieve strategic objectives. - Influence and manage stakeholders across regions and functions, ensuring alignment and collaboration. **Qualifications Required:** - 5+ years of experience or equivalent expertise in product management or a relevant domain area. - Proven experience in leading and implementing transformation and change programs. - Demonstrated success in process optimization and driving operational improvements. - Demonstrated ability to drive automation initiatives. - Exceptional analytical and problem-solving skills, with the ability to leverage data for decision-making. - Track record of driving data-driven decisions and generating insightful MIS reports. - Strong leadership capabilities, with experience in guiding and mentoring teams. - Excellent communication and presentation skills; able to simplify complex problems and drive consensus. - Effective stakeholder management skills, with the ability to influence and collaborate across functions. In addition, experience leading or implementing large-scale transformation programs would be a preferred qualification for this role.,