Technology Support Lead - Payments Client Testing

As a member of our dynamic team, you will play a crucial role in innovating and refining technology operations, making a direct impact on our core business services. Your responsibilities will include: - Understanding and articulating client testing needs, translating requirements into effective testing strategies. - Driving transformation and change programs, implementing best practices, and managing client testing initiatives. - Optimizing processes to enhance efficiency, quality, and client satisfaction. - Championing automation initiatives to streamline testing and operational processes, while identifying risks and implementing mitigation strategies. - Utilizing data analytics to derive actionable insights and drive continuous improvement. - Generating and analyzing Management Information Systems (MIS) reports on product usage and performance. - Collaborating with Incident Management teams for root cause analysis, identifying themes, and driving resolution. - Providing strong leadership, guiding and mentoring teams to achieve strategic objectives. - Influencing and managing stakeholders across regions and functions, ensuring alignment and collaboration. Qualifications, capabilities, and skills required for this role: - 5+ years of experience or equivalent expertise in product management or a relevant domain area. - Proven experience in leading and implementing transformation and change programs. - Demonstrated success in process optimization and driving operational improvements. - Ability to drive automation initiatives effectively. - Exceptional analytical and problem-solving skills, with a focus on leveraging data for decision-making. - Track record of making data-driven decisions and generating insightful MIS reports. - Strong leadership capabilities, with experience in guiding and mentoring teams. - Excellent communication and presentation skills, capable of simplifying complex problems and driving consensus. - Effective stakeholder management skills, with the ability to influence and collaborate across functions. Additional details about the company were not provided in the job description.,