Technology Support Lead – IT Production Support

Job Description

Position Overview: We are seeking an experienced Technology Support Lead specializing in IT Production Support with a strong background in Coding standards. The ideal candidate will possess a deep understanding of production environments and demonstrate proficiency in managing and optimizing IT systems and applications. Responsibilities: • Lead and manage the IT production support team to ensure the stability and performance of all production systems. • Oversee the monitoring, troubleshooting, and resolution of production issues, ensuring minimal downtime and impact on business operations. • Develop and implement best practices for incident management, problem resolution, and change management processes. • Collaborate with development teams to ensure seamless deployment of new applications and updates, to support systems built on various technologies and frameworks. • Conduct root cause analysis for critical incidents and implement preventive measures to avoid recurrence. • Maintain comprehensive documentation of support processes, system configurations, and incident reports. • Provide technical guidance and mentorship to team members, fostering a culture of continuous improvement. • Stay updated with emerging technologies and industry trends to enhance the efficiency and effectiveness of production support services. Qualifications: • Bachelor’s degree in computer science, Information Technology, or a related field. • Over all 8 – 12 years of experience in software development and 5+ years of experience in IT production support, with at least 2 years in a leadership role. • Strong proficiency in programming languages like Java, Java EE, Python and scripting. • In-depth knowledge of production support processes, including incident management, change management, and root cause analysis. • Experience with monitoring tools and technologies used in production environments. • Excellent problem-solving skills and the ability to work under pressure to resolve critical issues. • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. • Familiarity with ITIL or other IT service management frameworks is preferred. Preferred Skills: • Experience with cloud platforms such as AWS. • Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes. • Understanding of database management systems and SQL. • Certifications in IT service management or related areas. What We Offer: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Flexible working hours and remote work options. • Access to cutting-edge technologies and tools. • Recognition and rewards for outstanding performance.