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Accenture in India
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Technology Support Engineer

Technology Support Engineer

Accenture in India

3 years

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

technology support resolve stability troubleshooting service management analysis updating collaboration analyze efficiency reliability development maintenance documentation consistency monitoring tuning scripting automation

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

ControlM Administration

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of operational documentation to ensure clarity and consistency. - Engage in continuous improvement initiatives to enhance service delivery and operational processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration. - Strong understanding of incident management processes and tools. - Experience with system monitoring and performance tuning. - Ability to troubleshoot complex technical issues effectively. - Familiarity with scripting languages for automation tasks. Additional Information: - The candidate should have minimum 3 years of experience in ControlM Administration. - This position is based at our Pune office. - A 15 years full time education is required., 15 years full time education

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Technology Support Engineer