Technology Support Engineer

Job Description Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Roles & Responsibilities:Virtual Desktop Infrastructure (VDI) Management?Provide daily operational support for Cloud PC workspaces.?Install, configure, and troubleshoot of VDI/VDA environments.?Support Windows 365 Cloud PC provisioning and lifecycle management?Maintain and update core desktop images and user profiles.?Monitor system health, patch levels, upgrade status, and performance of virtual desktopsApplication & System Support?Roll out applications and updates across virtual environments.?Ensure patch compliance and upgrade consistency across all virtual desktops.?Manage shared and persistent desktop configurations for remote users.________________________________________Professional & Technical Skills:?Knowledge of Cloud PC and basic AVD.?Strong understanding of virtualization technologies and concepts?Hands-on experience with:oroWindows 365 Cloud PC, Windows Server, Active DirectoryoProvision, configure, and manage Windows 365 Cloud PCs for end users.oImplement nested virtualization and optimize performance for hybrid work scenarios.oMonitor system health, patch levels, and performance of Cloud PCs?Experience in:oTroubleshooting Cloud PC daily routine operations issues?Familiarity with:oSLA management and service delivery coordination?Excellent problem-solving, analytical, and communication skills________________________________________Additional Information:?Familiarity with enterprise ITSM tools and SLA tracking is preferred.?Expected to proactively recommend improvements in tools, processes, and technologies.?Will be responsible for maintaining compliance with organizational standards and policies.?Minimum 15 years of full-time education, with a Bachelor or engineering degree.?3+ years for experience.
Qualification15 years full time education