Technology Specialist-IT Operation Lead

Role- Technology Specialist IT Service, Support and Operations

Experience-7+Years

Location-Pune

Education-BE/BTECH

Must have team lead experience

Role Overview:

The IT Operations lead will be responsible for overseeing day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. This role requires strong technical expertise, leadership skills, and a deep understanding of ITIL processes and enterprise tools.

Key Responsibilities:

• IT Operations Management:

• Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets.
• Ensure compliance with organizational standards and security policies.

• People Management:

• Lead and mentor IT operations team members, ensuring optimal performance and professional growth.
• Manage shift schedules, leave planning, and team utilization.

• Process & Service Management:

• Implement and adhere to ITIL best practices for incident, problem, and change management.
• Track and ensure SLA compliance for all IT service requests and incidents.

• Tools & Technology:

• Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting.
• Oversee asset lifecycle management, including onboarding, allocation, and disposal.

• Infrastructure & Network:

• Maintain and troubleshoot servers, network devices, and connectivity issues.
• Ensure proper cabling, labeling, and documentation for all IT assets.

• Continuous Improvement:

• Identify opportunities for process optimization and automation.
• Drive initiatives for improving IT service quality and user experience.

Required Skills & Qualifications:

• Proven experience in IT operations and infrastructure management.
• Strong knowledge of

  ITIL framework

  and its practical implementation.
• Hands-on experience with

  ticket management tools

  (e.g., ServiceNow).
• Expertise in

  endpoint management

  ,

  asset management

  , and

  network/server administration

  .
• Excellent leadership, communication, and problem-solving skills.

Regards,

Infosys BPM Recruitment team