Technology Applications Expert (For Tech Center Demo)

Location:

Role & responsibilities

• Tech Center Operations:

  Ensure the seamless functioning of the Tech Center in alignment with Biesse's standards and requirements.

• Machine Availability & Maintenance:

  Ensure that machines are available as per the plan and are well-maintained for customer demonstrations.

• Machine Demonstrations:

  Conduct high-quality machine demonstrations as per Biesse standards to support the Sales Team in achieving order intake.

• Customer Experience:

  Showcase Biesses multi-material applications, ensuring a positive and impactful experience for customers.

• Demo Quality & Effectiveness:

  Evaluate the effectiveness of demonstrations and implement improvements to enhance their impact.

• Cross-Functional Coordination:

  Collaborate with the technology applications team, customer care, and sales team to plan and execute structured demos efficiently.

• On-Site Demonstrations:

  Support the sales team in organizing and conducting demonstrations at customer locations as required.

• Product Training:

  Provide comprehensive product training at the Tech Center for customers, sales teams, technology applications specialists, and service engineers, including new employees.

• Resource Management:

  Ensure the availability and proper maintenance of machines, consumables, and other essential items required for delivering demonstrations.

• Event Management:

  Organize and oversee internal events, ensuring they meet set standards and achieve defined targets.

• Compliance & Standards:

  Ensure strict adherence to QMS and IMS standards and procedures within the company.

• Leadership & Company Values:

  Embody and promote the companys values, vision, and mission by leading by example.

• Policy Adherence:

  Ensure that team members comply with company policies with zero tolerance for deviations.

• Additional Responsibilities:

  Undertake any other tasks assigned by superiors based on organizational needs.

Preferred candidate profile

• Bachelor's Degree in Mechanical or Mechatronics Engineering or a related field.
• Minimum of 10 years of experience in a technical support or service support role for CNC Machines.
• Strong understanding of the company's standard technology portfolio and its applications.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Proven ability to lead and mentor a team.
• Ability to identify training needs and develop effective training programs.
• Strong commitment to continuous learning and staying up-to-date on industry trends.