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Home
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Wipro
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Techno Functional Consultant - L1

Techno Functional Consultant - L1

Wipro

7 - 12 years

6 - 10 Lacs

bengaluru

Posted:1 hour ago| Platform:

Apply

Skills Required

cmdb ui policy servicenow itsm itom itsm modules rest erp configuring techno functional it operations management application engine javascript data modeling devops scrum access control secops glide api agile servicenow development soap

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced

ServiceNow Developer

with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on

IT Service Management (ITSM)

and

IT Operations Management (ITOM)

modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs.

Key Responsibilities:

Design, develop, and customize ServiceNow applications and modules, with a primary focus on
ITSM (Incident, Change, Problem, Request, Knowledge)
and
ITOM (Discovery, CMDB, Event Management, Orchestration)
.
Create and configure
Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes
, and
Workflows
.
Implement and manage
ServiceNow Discovery
,
MID Servers
, and
CMDB health
.
Develop integrations between ServiceNow and external systems using
REST/SOAP APIs
,
IntegrationHub
, and
custom integrations
.
Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions.
Optimize performance and scalability of ServiceNow instances.
Participate in testing, QA, and production deployment activities.
Create and maintain technical documentation for implementations and customizations.
Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap.

Required Skills & Experience:
- 7+ years of hands-on experience in ServiceNow development and administration.
- Strong experience in core
  ITSM modules
  and
  ITOM components
  like Discovery, CMDB, Event Management, Orchestration, and Service Mapping.
- Proficient in
  JavaScript
  ,
  Glide API
  , and
  Flow Designer
  .
- Deep understanding of
  CMDB structure
  , data models, and dependency mapping.
- Experience working with
  MID Servers
  , credentials management, and probes/sensors.
- Expertise in building
  custom applications
  and configuring
  portal widgets
  (Service Portal).
- Solid knowledge of
  Access Control Rules (ACLs)
  ,
  UI Policies
  , and
  Data Policies
  .
- Experience with version upgrades, clone management, and patching activities.
Familiarity with Agile/Scrum development practices.
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA)
  Mandatory
- Certified Implementation Specialist (CIS)
  in
  ITSM
  or
  ITOM
  Preferred
- Exposure to
  DevOps
  ,
  App Engine
  , or
  SecOps
  is a plus
- Experience working in large enterprise environments is desirable

1. Bridging the gap between project and support teams through techno-functional expertise

For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
Support the solutioning team from architectural design, coding, testing and implementation
Understand the functional design as well as technical design and architecture to be implemented on the ERP system
Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
Write code as per the developmental standards to decide upon the implementation methodology
Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
Support on-site manager with the necessary details wrt any change and off-site support

2. Skill upgradation and competency building

Clear wipro exams and internal certifications from time to time to upgrade the skills
Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
Write papers, articles, case studies and publish them on the intranet

Mandatory Skills: ServiceNow - IT Service Management .

Experience: 5-8 Years .

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Techno Functional Consultant - L1

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

ServiceNow Developer

IT Service Management (ITSM)

IT Operations Management (ITOM)

Key Responsibilities:

ITSM (Incident, Change, Problem, Request, Knowledge)

ITOM (Discovery, CMDB, Event Management, Orchestration)

Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes

Workflows

ServiceNow Discovery

MID Servers

CMDB health

REST/SOAP APIs

IntegrationHub

custom integrations

Required Skills & Experience:

ITSM modules

ITOM components

JavaScript

Glide API

Flow Designer

CMDB structure

MID Servers

custom applications

portal widgets

Access Control Rules (ACLs)

UI Policies

Data Policies

Preferred Qualifications:

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS)

ITSM

ITOM

DevOps

App Engine

SecOps

More Jobs at Wipro