1025 Technical Writing Jobs - Page 40

The Central Programs Team, India (CPT India) leads cross-functional projects that requires collaboration and partnership with Amazon businesses, geographical units and technical subject matter experts (SMEs). The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. Key job responsibilities Program/Process Improvement, Project Management Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues. Guide management in the development/review of applicable policies, procedures and business practices. Engage in frequent written and verbal communication with management and business partners to accomplish goals. Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management). Owns weekly/monthly reports and metrics. Identifies gaps in audit programs and processes and escalates to manager. Follows confidentiality rules with the documents reviewed. Drafts documents and revisions on audit reports per manager direction. Performs deep dive analysis/research on data/information/literature and creates recommendations/corrective actions based on identified deviations and recommends appropriate solutions. Earns trust of peers by understanding audit processes and programs. Makes recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies. - Bachelor s degree or equivalent from an accredited university - Minimum 2 years relevant program management experience - Analytical skills with experience using Excel (analysis using aggregate functions and pivot table) - Good communication skills both verbal and writing (Ability to communicate clear and coherent narratives) - Advanced Excel (Macros/VBA) - Experience with Stakeholder Management across Geographies - Program/Project Management Certification -Six Sigma Certification - Knowledge of SQL/ Python - Knowledge of visualization tools like QuickSight, Tableau etc.

Reporting to the Manager, Support Engineer, and Senior Support Engineer will be key members of the customer success organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Terraform and Terraform Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly product and marketing meetings. The Support Engineer will attend customer meetings as needed to help identify, debug, and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. Responsibilities: Triage and solve incoming support requests via Zendesk within the SLA Document and record all activity and communication with customers in accordance with both internal and external security standards Reproduce and debug customer issues by building or using existing tooling or configurations Attend weekly product engineering meetings to discuss topics pertinent to support Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer installs or debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve processes and tools for normal, repetitive support tasks Periodic on-call rotation for production-down issues Weekly days off scheduled every week on rotation on any day of the week Goals: 30 days: you should be able to - Write a simple TF configuration and apply it in TFE to deploy infrastructure Holistic understanding of (P)TFE and the interaction with the TF ecosystem Successfully perform all common workflows within Terraform Enterprise One contribution to extend or improve product documentation or install guides Ability to answer Level 1 support inquiries with minimal assistance 60 days: you should be able to - Effectively triage and respond to Level 1 & 2 inquiries independently Provision and bootstrap (P)TFE instance with low-touch from engineering Ride along on 1-2 live customer install calls Locate and unpack the customer log files. Familiarity with its contents Apply TF configurations to deploy infrastructure in AWS, Azure, and Google Cloud Author one customer knowledge base article from area of subject matter expertise 90 days: you should be able to - Effectively triage and respond to a production down issue with minimal assistance Run point on a live customer install without assistance Independently find points of error and identify root cause in the customer log files and report relevant details to engineering Implement small bug fixes or feature improvements Reproduce a TF bug or error by creating a suitable configuration Requirements: 4+ years Support Engineering, Software Engineering, or System Administration experience At least 5 years in a customer-facing role Expertise in Open Source and SaaS is a major advantage Excellent presence; strong written and verbal communication skills Upbeat, passionate, and unparalleled customer focus Well-organized, has excellent work ethic, pays attention to detail, and is self-starting Experience managing and influencing change in organizations Strong project management skills Familiarity with Ruby on Rails Experience developing a program, script, or tool that was released or used is an advantage Strong understanding of Linux or Windows command line environments Interest in cloud adoption and technology at scale EDUCATION Bachelor s degree in Computer Science, IT, Technical Writing, or equivalent professional experience #LI-SG1 #LI- Hybrid

They will contribute to product growth and development via product and marketing meetings. The Sr. Support Engineer II will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. RESPONSIBILITIES: I WANT TO DO THAT Act as an SME of Terraform products and escalation point within the support team. Act as queue monitor for low SLA or tickets that may need attention. Mentor TSEs on technical knowledge and process Attend weekly leadership meetings Reproduce and debug customer issues by using or building test environments and tools. Act as an Incident Commander (IC) for mission-critical sev-1s for enterprise customers Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases Act as an escalation point for tickets that need special attention Serve as an escalation point for TSEs that need assistance with process or other needs Document and record all activity and communication with customers in accordance to both internal and external security standards Attend product engineering meetings to discuss issues pertinent to support and identify ticket trending Collaborate with engineers, sales engineers, sales representatives, and account managers to schedule, coordinate, and lead customer debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation GOALS: I CAN DO THAT 30 days: Holistic understanding of TFE and the interaction with the TF ecosystem Successfully perform all common work flows within Terraform Enterprise One contribution to extend or improve product documentation or install guides Ability to answer Level 1 support inquiries with minimal assistance 60 days: Effectively triage and respond to Level 1 & 2 inquiries independently Provision and bootstrap TFE instance with low-touch from engineering Ride along on 1-2 live customer install calls Locate and unpack the customer log files. Familiarity with its contents Author one customer knowledge base article from area of subject matter expertise 90 days: Ability to effectively triage and respond to a production down issue with minimal assistance Ability to take on Escalation Management duties for SEV-1 Ability to take any Terraform ticket without assistance Ability to independently find points of error and identify root cause by examining log files Ability to create ongoing KB articles that will benefit all customers REQUIREMENTS: I VE ALREADY DONE THAT OR HAVE THAT At least 6+ years of Support Engineering. A minimum of 8+ years DevOps Engineering, Software Engineering, or System Administration experience Production experience with Terraform or Terraform Enterprise preferred Strong written and verbal communication skills technical writing experience a plus Well-organized, excellent work ethic, attention to detail, and self-starting Experience troubleshooting and resolving urgent, high-visibility technical problems Familiarity with Distributed Systems, Microservice architecture, and Containers Interest in cloud adoption and technology at scale Excellent problem solving, analytical, and troubleshooting skills Open to work in a hybrid setup with office location as Noida EDUCATION: Bachelor s degree in Computer Science, IT, Technical Writing, or equivalent professional experience preferred #LI-Hybrid #LI-SG1

You will attend customer meetings as needed to help identify, debug and resolve the customer issue and are expected to be a liaison between the customer and HashiCorp engineering. When possible, our Support Engineers will update and improve documentation, guide feature development, and implement bug fixes based on customer feedback. In this role you can expect to: Reproduce and debug customer issues by using or building test environments and tools. This is what you do the majority of your time. Triage and tackle incoming support requests via Zendesk within SLA, including high-severity urgent cases Document and record all activity and communication with customers in accordance to both internal and external security standards Attend weekly product engineering meetings to discuss issues pertinent to support Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic 24/7 on-call rotation 30 days: Holistic understanding of Consul and the interaction with other HashiCorp Product Suite Successfully perform all common work flows within Consul Service Mesh 1 contribution to extend or improve product documentation or install guides 60 days: Ability to triage and communicate to Level 1 & 2 inquiries independently Ride along on 1-2 live customer debugging calls Author 1 "customer knowledge base" article from area of subject matter expertise 90 days: Ability to effectively fix and respond to a production down issue with minimal assistance Ability to take any Consul ticket without assistance Ability to independently find points of error and identify root cause by examining log files Ability to create ongoing KB articles that will benefit all customers You may be a good fit for our team if you have: At least 6 years of Support Engineering. Experience with Consul is a huge plus as well as experience with Docker, K8s or other containerization devops tools Hands-on experience with the HashiCorp ecosystem, specially Nomad for workload orchestration and deployment. Experience with scripting tool of choice to help automate re[production environments (for example, Bash, Python, PowerShell) Ability to read sophisticated code (Go) for troubleshooting and familiarity with Github Experience with REST APIs and command line tools Strong written and verbal communication skills technical writing experience a plus Well-organized, excellent work ethic, attention to detail, and self-starting Experience troubleshooting and resolving urgent, high-visibility technical problems Familiarity with Distributed Systems, Microservice architecture, and Containers Interest in cloud adoption and technology at scale Excellent problem solving, analytical, and troubleshooting skills Bachelor s degree in Computer Science, IT, Technical Writing, or equivalent professional experience. Open to work in a hybrid setup with office location as Noida HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

We are seeking a highly skilled and experienced Azure and DevOps Architect to lead the design, implementation, and maintenance of our cloud infrastructure and DevOps practices. As an Azure and DevOps Architect, you will be responsible for driving the adoption of DevOps principles and tools, ensuring efficient and reliable delivery of our software products. Responsibilities: Cloud Architecture: Design and implement robust and scalable cloud architectures on Azure. Define and enforce cloud governance standards and best practices. Optimize cloud infrastructure for performance, cost-efficiency, and security. Migrate existing applications to the cloud, leveraging Azure services effectively. DevOps Strategy: Develop and execute a comprehensive DevOps strategy aligned with business objectives. Promote a DevOps culture and foster collaboration between development and operations teams. Identify opportunities for automation and continuous improvement. Implement CI/CD pipelines and automation tools to streamline software delivery. Infrastructure as Code (IaC): Use IaC tools like Terraform to manage infrastructure. Define and maintain configuration management scripts. Ensure consistency and reproducibility of infrastructure deployments. Security and Compliance: Implement security best practices and controls to protect cloud resources. Stay up to date with security threats and vulnerabilities. Ensure compliance with industry standards and regulations . Monitoring and Troubleshooting: Establish effective monitoring and alerting systems. Troubleshoot and resolve complex technical issues. Analyse system performance and identify optimization opportunities. Team Leadership and Collaboration: Mentor and guide team members on DevOps practices and tools. Collaborate with cross-functional teams to deliver high-quality solutions. Share knowledge and best practices within the organization. Required Skills: [Key Skills for Search - Azure API Management, Azure DevOps, Security and Identity, IaC - Terraform] Strong proficiency in Azure cloud platform services - Azure API Management, Azure Compute, Storage, Networking, Security. In-depth knowledge of DevOps principles and practices Experience with CI/CD tools (Azure DevOps) Expertise in Infrastructure as Code (IaC) tools (Terraform) Strong scripting skills (PowerShell, Bash) Understanding of containerization technologies (Docker, Kubernetes) Knowledge of security best practices and compliance standards Excellent problem-solving and troubleshooting skills Strong communication and interpersonal skills Experience with technical writing tools (eg Confluence) and diagramming tools (eg Visio, draw.io) Preferred Skills: Experience with configuration management tools (Ansible, Puppet, Chef) Working knowledge of Cloud Apps Qualifications: Proven experience: Overall 8-12 years of experience with at least 5 years of experience as a Cloud Architect. Certifications: Azure certifications preferred (Azure Solution Architect, Azure DevOps Engineer) Technical writing skills: Strong ability to write clear, concise, and informative technical documentation. Technical understanding: Familiarity with Digital Engineering, Digital Infrastructure and Cloud Technologies Communication skills: Strong verbal and written communication skills. Benefits: Opportunities for professional growth and development. Collaborative and supportive work environment.

Evaluates incoming complaint information and maintains the record in the electronic database Performs follow up activities to obtain additional information Use and maintain database(s), provide analysis and trending data on all complaints Determines Reportability of complaints and submits Regulatory Reports to Government Agencies Identify and document appropriate complaint categories to assure trend accuracy within the complaint database Writes investigation summaries based on technical product analysis information provided Ensures record documentation is maintained in a constant state of audit readiness per internal policies Liaison with groups who perform additional investigation and who prepare written record of investigation Interact with Technical Service, Manufacturing, R&D, and Quality Assurance, as needed, during the course of complaint processing Provide basic technical expertise and assistance in handling complaints to comply with current FDA and International reporting regulations Reviews and interprets risk management documentation as it applies to the complaint event Interacts with multiple departments within Medtronic RTG, such as Technical Services, Failure Investigation, R & D, Manufacturing and Engineering Interacts with groups external to Medtronic RTG, such as customers, vendors, health care professional Minimum Qualifications Bachelor degree; Engineering or Science degrees preferred (eg ECE, Biomedical Engineering, ME) 5 8 years quality assurance or regulatory experience in medical or pharmaceutical industry Computer literate with skills in Word, Excel, Access, PowerPoint and database trending analysis Strong typing skills and ability to write business documents with minimal supervision Strong verbal and written communication skills and ability to work in a team oriented environment Ability to multitask Ability to understand the functionality / intended use of complex medical devices Minimum travel may be required Nice to Haves Knowledge of medical devices, their development and quality control Knowledge of medical device standards Knowledge of FDA, MEDDEV, Canadian Regulations Technical Writing experience

Medical Writer / Technical Content Writer - Internship This internship is ideal for someone passionate about simplifying complex medical or technical information into clear, structured documents and engaging content. Required Skills: Draft and organise documents such as user manuals, work instructions, clinical evaluations, and regulatory submissions. Format documents according to internal templates and regulatory guidelines (e.g., ISO 13485, MDR, FDA, IVDR). Research and write blogs, articles, white papers, and social media content focused on regulatory trends, product safety, and medtech innovation. Contribute to internal knowledge bases and client training materials. Work with subject matter experts from R&D, Quality Assurance, and Regulatory Affairs teams to gather information. Gain exposure to technical writing tools, documentation control systems, and compliance workflows. Eligibility & Skills: Background in Life Sciences, Pharmacy, Biomedical Engineering, Biotechnology, or English. Strong writing and grammar skills, with an ability to explain scientific/technical concepts in simple terms. Interest in regulatory documentation and medical devices is a must. Basic proficiency in MS Office (Word, Excel, PowerPoint) or Google Docs. Prior writing samples (academic or creative) are preferred.

" Role Responsibilities: Project Coordination: Interact with the Clients and Technical Team, via Con-calls & Client meetings, and be accountable for the Project Delivery & Timelines. Requirement Gathering: Understand Client s Business and provide Solutions pertaining to their business needs. Proficient in writing User Stories, Acceptance Criteria, Project Plans. Client Management: Understand Client s Business and capture the appropriate requirements. Should have experience in handling and generating online leads from different platforms (Upwork, LinkedIn etc) Staying up-to-date on the latest process and IT advancements to automate and modernize systems & able to approach related projects Confidence working with complex data and systems Excellent communication and interpersonal skills , and the ability to work with people at all levels of an organization Possess good functional knowledge of Project requirement management & transfer detailed plan to internal team. Required skills:- Leading ongoing reviews of business processes and developing optimization strategies. Analytical thinker, Decision-maker, Problem-solver, Documentation, Attention to detail and visualization master Fundamental analytical and conceptual thinking skills. Proficient in making Wireframes Strong written and verbal communication skills including technical writing skills Involve in Documentation, Preparing Proposals Qualified MBA or related course.

Qualification: B. Tech in Electrical Engineering Experience: Minimum 2-5 years of experience in Testing & Commissioning / Project Coordination & Execution Skills: Strong knowledge of electrical testing methodologies, industry standards, and specialized testing kits Preferably from industries like Steel, Oil, Power Plants, Fertilizer, etc. Experience with test reporting, site coordination, and project execution Excellent troubleshooting and problem-solving skills Effective communication and strong technical writing skills Ability to interpret electrical drawings and specifications Key Responsibilities Coordinate with engineers assigned to specific projects monitor schedules, troubleshoot issues, and ensure timely execution. Communicate with clients to ensure site readiness, share project plans, and resolve any concerns proactively. Oversee day-to-day activities at various electrical substation sites (33kV/66kV/132kV & above). Ensure seamless testing and commissioning activities across sites. Gather testing data and submit it to the reporting team for documentation. Prepare detailed test reports with technical analysis and compliance checks. Follow up on payments with clients and engineers. Prepare quotations and MIS reports. Maintain project records and suggest corrective actions when needed. Ensure effective communication across all stakeholders.

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled IT Analyst Technical Infrastructure to join our Global Voice and Telepresence -CAT IT Division The preference for this role is to be based out of Whitefield PSN Office , Bangalore Job Summary: We are seeking a dynamic and skilled Communication & Collaboration Analyst to join our innovative team. In this key role, you will support Microsoft (MS) Teams calling, manage our cutting-edge Digital Signage environment, and administer cellular phones. Your technical expertise and excellent communication skills will be crucial in ensuring seamless operations and robust support for our advanced collaboration and communication systems. Join us and be a part of a forward-thinking organization where your contributions will drive impactful changes and elevate our technological capabilities. Key Responsibilities Enhanced Communication: By supporting Microsoft Teams calling, the analyst will ensure seamless communication within the organization, leading to improved collaboration and productivity. Effective Information Distribution: Managing the Digital Signage environment will enable the efficient distribution of information across the organization, ensuring that all employees are well-informed and up to date. Expanded Connectivity: Administering cellular phones will ensure that employees have reliable and efficient communication tools, enhancing their ability to stay connected and perform their tasks effectively. What you will have Bachelors degree in IT, Computer Science, or related field Experience in supporting MS Teams calling or similar systems Knowledge of Digital Signage systems and cellular phone administration Strong problem-solving and communication skills 5 days Work from office Shift Timing -01:00PM -10PM IST Preferred Skills Experience with MS Teams calling Familiarity with Digital Signage software and hardware Administration of cellular phones Why Join Us Dynamic and innovative team Collaborative work environment Professional development opportunities Competitive salary and benefits Work Environment The primary location for this position is Bangalore PSN Relocation is NOT available This role may require occasional on-call support and the ability to work flexible hours to address urgent issues 10% travel may be required Skills desired: Technical Analysis: Knowledge of the concepts, methodologies, and activities in technical analysis; ability to forecast the direction of technical landscape using technical indicators and take collective actions. Level Basic Understanding: Lists commonly used technical analysis tools and technologies. Documents key technical analysis procedures and policies. Describes basic concepts and major activities associated with technical analysis. Identifies the sources of information to extract the required data and technical indicators. Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Basic Understanding: Uses a structured approach in analyzing and resolving technical problems. Seeks opportunities for continual learning to maintain technical competence in pursuit of technical excellence. Provides examples or case studies demonstrating technical excellence in actual business scenarios. Pursues, prepares for and assumes new technical assignments and challenges. Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization. Level Basic Understanding: Describes the advantages and disadvantages found in commonly used hardware products. Identifies the main components of IT hardware. Lists the main hardware vendors and products within the market place. Cites examples of effective hardware usage within the organization. System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Basic Understanding: Describes major components of system testing used by the organization. Documents the standard processes and procedures involved in system testing. Explains the importance of thorough system testing prior to implementation. Identifies common errors that occur in standard system testing activities. Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools. Level Basic Understanding: Discusses the inter-relationship between software, hardware and telecommunications. Lists major software components and problems with the current software environment. Describes architectural principles, blueprints and standards. Identifies key aspects of the organizations software infrastructure. Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications. Level Basic Understanding: Highlights the characteristics of excellent and poorly composed documentation. Describes basic writing standards and procedures of technical writing. Identifies available delivery alternatives (e.g. paper, on-line) in the local environment. Explains the basic concepts behind effective technical documentation. What you will get: Work Life Harmony Earned and medical leave. Relocation assistance Holistic Development Personal and professional development through Caterpillar s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is an Equal Opportunity Employer (EEO) EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Posting Dates: May 12, 2025 - May 18, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community .

Summary We are seeking an experienced Senior Technical Writer to join our Product Documentation team. In this role, you will be responsible for creating, managing, and maintaining high-quality, user-friendly documentation for Pathlocks enterprise-grade, cloud-based, and on-premise products. You will work closely with cross functional teams to understand the product, ensure accuracy, and deliver exceptional content that empowers users. Key Responsibilities Collaborative Development: Partner with product managers, knowledge engineers, developers, and quality engineers to gather technical information and insights. Engage in interviews with subject matter experts to deepen your understanding of product functionality. Explore and experiment with the product to gain hands-on knowledge. Documentation Excellence: Create and maintain diverse documentation, including Online help, integration guides, and REST API documentation. Tutorials, release notes, and solution-oriented use cases. Knowledge-based articles and in-app messaging for IT administrators and end-users. Ensure content adheres to industry standards, follows best practices in technical communication, and caters to varied audience groups. Quality Assurance: Review documentation for structure, clarity, technical accuracy, and adherence to style guidelines. Collect and analyze customer feedback to identify areas for improvement and implement updates. Propose innovative strategies to enhance documentation processes, standards, and user experience. Team Leadership: Guide and mentor junior writers, sharing best practices and ensuring content quality. Collaborate with team members to meet deadlines, share feedback, and integrate new content seamlessly. Required Skills and Qualifications Technical Writing Expertise: 10-15 years of experience in technical writing, with a proven ability to translate complex concepts into accessible documentation. Strong grasp of current trends and best practices in technical communication. Markdown Syntax Proficiency: Expertise in using Markdown to create well-structured content, including tables, lists, links, images, and code blocks. Familiarity with embedding inline visuals, optimizing for user engagement. Tools Proficiency Version Control and Collaboration: Proficiency with GitHub, GitHub Desktop, and GitLab for version control and collaboration. Ability to handle workflows like cloning, committing, merging, and resolving conflicts. API Documentation Tools: Experience with Swagger, Postman, and tools for documenting REST and GraphQL APIs. Content Creation Tools: GitBook, Confluence, Atlassian JIRA, and Kanban boards. Visualization Tools: Proficiency in tools like Lucidchart, Visio, PlantUML, and Mermaid for creating diagrams and workflows. Web Technologies: Knowledge of HTML, CSS, YAML, and JSON for advanced formatting and configuration documentation. Soft Skills: Exceptional communication skills, with the ability to explain complex topics clearly and concisely. Strong problem-solving abilities, attention to detail, and a customer- focused mindset. Ability to manage multiple projects in a fast-paced, Agile environment. Desired Skills: Experience with cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with scripting (Python, Bash) for automating documentation tasks. Knowledge of identity management, governance, and compliance concepts. Proficiency in multimedia tools like Camtasia for creating video tutorials is a plus.

Summary We are seeking an experienced Senior Technical Writer to join our Product Documentation team. In this role, you will be responsible for creating, managing, and maintaining high-quality, user-friendly documentation for Pathlocks enterprise-grade, cloud-based, and on-premise products. You will work closely with cross functional teams to understand the product, ensure accuracy, and deliver exceptional content that empowers users. Key Responsibilities Collaborative Development: Partner with product managers, knowledge engineers, developers, and quality engineers to gather technical information and insights. Engage in interviews with subject matter experts to deepen your understanding of product functionality. Explore and experiment with the product to gain hands-on knowledge. Documentation Excellence: Create and maintain diverse documentation, including Online help, integration guides, and REST API documentation. Tutorials, release notes, and solution-oriented use cases. Knowledge-based articles and in-app messaging for IT administrators and end-users. Ensure content adheres to industry standards, follows best practices in technical communication, and caters to varied audience groups. Quality Assurance: Review documentation for structure, clarity, technical accuracy, and adherence to style guidelines. Collect and analyze customer feedback to identify areas for improvement and implement updates. Propose innovative strategies to enhance documentation processes, standards, and user experience. Team Leadership: Guide and mentor junior writers, sharing best practices and ensuring content quality. Collaborate with team members to meet deadlines, share feedback, and integrate new content seamlessly. Required Skills and Qualifications Technical Writing Expertise: 10-15 years of experience in technical writing, with a proven ability to translate complex concepts into accessible documentation. Strong grasp of current trends and best practices in technical communication. Markdown Syntax Proficiency: Expertise in using Markdown to create well-structured content, including tables, lists, links, images, and code blocks. Familiarity with embedding inline visuals, optimizing for user engagement. Tools Proficiency Version Control and Collaboration: Proficiency with GitHub, GitHub Desktop, and GitLab for version control and collaboration. Ability to handle workflows like cloning, committing, merging, and resolving conflicts. API Documentation Tools: Experience with Swagger, Postman, and tools for documenting REST and GraphQL APIs. Content Creation Tools: GitBook, Confluence, Atlassian JIRA, and Kanban boards. Visualization Tools: Proficiency in tools like Lucidchart, Visio, PlantUML, and Mermaid for creating diagrams and workflows. Web Technologies: Knowledge of HTML, CSS, YAML, and JSON for advanced formatting and configuration documentation. Soft Skills: Exceptional communication skills, with the ability to explain complex topics clearly and concisely. Strong problem-solving abilities, attention to detail, and a customer- focused mindset. Ability to manage multiple projects in a fast-paced, Agile environment. Desired Skills: Experience with cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with scripting (Python, Bash) for automating documentation tasks. Knowledge of identity management, governance, and compliance concepts. Proficiency in multimedia tools like Camtasia for creating video tutorials is a plus.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As an Analyst Business Systems AWS, you will work collaboratively closely with our onshore teams, business leaders, senior architects, infrastructure engineers to design, develop, and deploy modern solutions on AWS platform. If you thrive in a fast-paced, ideas-led environment, you re in the right place. ESSENTIAL FUNCTIONS: Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement. Work closely with onshore team and leadership to understand business needs, requirements, and strategic opportunities. Experience with requirement analysis and design for AWS and Amazon Connect along with IAM, S3, Lamda, EC2, Cloudwatch, Cloudtrail, and Dynamo and integration with SF or downstreams Work in a team environment, taking responsibility for requirements, defining and designing the business functionality of the system in scope Ensuring that the system meets the defined business requirements. Participating and facilitating meetings, walkthroughs, workshops, and reviews of deliverables Understanding and defining a strategic vision for key systems based in line of business, their needs, known risks and dependencies in partnership with portfolio solutions architects. applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas Helping to uncover and maximize the business / customer / user value of planned initiatives through facilitation, analysis and modeling techniques. Provide support to Developers and Quality Assurance Analysts during design and build phases. Direct own work through goal setting, time management and planning to meet project deadlines Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work Build effective relationships with colleagues and stakeholders quickly and confidently, to positively influence outcomes Identify and participate in implementing improvement opportunities Identify risks and escalate issues in timely manner QUALIFICATIONS: Undergraduate degree or equivalent years of experience required Accreditation in Business Analysis or equivalent credentials/experience is a nice to have. Degree in related discipline (Computer Science, Commerce, Business Administration, Management 3 to 5 years of work experience in systems analysis and / or design and programming Familiar with Software Development Life Cycle Experience working in Contact Center, specifically AWS connect along with Sales/Service console as agent desktop an asset Excellent AWS knowledge and a positive attitude/customer focused Technical understanding and experience in IAM, S3, Lamda, EC2, Cloudwatch, Cloudtrail, and Dynamo Knowledge of AI capabilities within the AWS platform and Polly, Lex, Pinpoint, Chime and other AWS services around connect Agile / Dev Ops delivery experience; Working knowledge of Jira, Confluence and Gitlab an asset Previous experience with ServiceNow Ability to assess new requirement on AWS and all upstream and downstream applications, systems, and processes Experience in omnichannel contact center Demonstrated strength in problem solving and analytical skills Excellent communication abilities - written and verbal / presentation, including technical writing skills Strong customer focus and organizational skills with the ability to contribute to multiple projects under tight deadline constraints Able to operate within a team environment Ability to work collaboratively in a team environment, and independently with teams at various levels to investigate and validate all aspects of business problem Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities Ability to rapidly acquire new knowledge and skills, and apply creative thinking to solve problems Sales Cloud, Service Cloud and Developer certifications preferred This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Job Title: Technical Writer Location: Head Office Varanasi Uttar Pradesh Department: Information & Communication Technology Salary: Negotiable About the role: As a technical writer, you will play a crucial role in our organization by translating complex technical information into clear, concise, and user-friendly documentation. Your primary responsibility will be to create, edit, and maintain various types of technical content, such as user manuals, DFDs, SOPs, SRS, meeting minutes, and other related technical documents. You will collaborate closely with subject matter experts, software developers, and product managers to collect information and ensure accuracy in your documentation. Responsibilities of a Technical Writer: Develop comprehensive documentation that meets organizational standards. Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content. Write user-friendly content that meets the needs of the target audience, providing product insights in a simple language that sets our users up for success. Research, outline, write, and edit new content, working closely with various departments to understand project requirements. Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation Research, create, and maintain information architecture templates that uphold organizational and legal standards and allow for easy data migration. Use photographs, drawings, diagrams, animation, and charts that increase users understanding. Gather usability feedback from customers, designers, and manufacturers. Revise documents as new issues arise. Skill sets and experience required for technical writers: Proven ability to handle multiple projects simultaneously, with an eye for prioritization. Firm understanding of the Software Development Life Cycle (SDLC) Well-versed in networking and servers. Experience using tools to create documentation (RoboHelp, MS Word) Proven ability to quickly learn and understand complex topics. Previous experience writing documentation and procedural materials for multiple audiences. Superior written and verbal communication skills. Experience working with engineering teams and helping refine content and create visuals and diagrams for technical support content. Eligibility Criteria: Education: BCA, MCA, or B. Tech (CS/IT) or a related field. Experience: 2+ years of experience in Tech writer Skills: Strong knowledge of Technical Documentation, Firm Understanding of SDLC, able to create diagram for technical support content. Communication: Excellent verbal and written communication skills to liaise with technical and non-technical stakeholders. How to Apply: Email Application: Send your CV to hr19@cashpor.in with the subject line: Applying for the position of Tech Writer" CC the HR Team: Include hr20@cashpor.in and hr35@cashpor.in in the CC field. LinkedIn Application: Apply through LinkedIn as well . URL for LinkedIn :- (14) Technical Writer | Cashpor Micro Credit | LinkedIn Await Response: The HR team will contact shortlisted candidates for further steps. Mode of Interview: Technical Assessment Personal Interview If you're an IT professional eager to work in a fast-paced information Security environment , apply now and help us fortify our digital defenses! Regards, Devendra Pratap Singh Sr. Manager - HRD CASHPOR Micro Credit

Value Preposition As a Technical Writer within our Business Intelligence & Risk Reporting team, youll transform complex analytical dashboards, data pipelines, and reporting frameworks into clear, concise documentation. This role combines precision writing with analytical thinking to support regulatory compliance, internal risk oversight, strategic decision-making, and a strong controls environment. You'll also contribute to reporting automation and dashboard development work to support 2nd Line of Defense. Job Details Position Title: Lead Analyst Business Intelligence & Risk Reporting Career Level: P3 Job Category: Manager Role Type: Hybrid Job Location: Bangalore About the Team: We are a team of skilled professionals with proven expertise in delivering analytical and reporting solutions that transform raw data into actionable insights. With 75% of our team from a risk analytics background and the rest equipped with advanced analytical skills like statistical modeling and machine learning, we ensure data and metrics are timely, traceable, and consistent to drive impactful decisions. Impact Your work will ensure our technical documentation and credit risk reporting meet internal governance and external audit standards (both of which translate into sustaining a strong controls environment). You’ll make complex dashboards and processes understandable to both technical and non-technical audiences, improving transparency, audit readiness, and internal knowledge transfer. Your reporting and development efforts will enhance automation, driving insights from raw data, reduce manual effort, and drive better risk insights. Key Deliverables Create and Maintain Reporting Documentation: Develop detailed and clear user manuals, technical documents, help guides, and tutorials for our dashboard platform, ensuring it is accurate, up-to-date, and easy to understand for users with varying levels of technical knowledge. Internal Collaborate with Cross-functional Teams: Work closely with developers, risk managers to gather insights about the dashboard's features, changes, and dataflows. Explain Complex Concepts: Break down technical concepts and features into simple, digestible content for end-users, including non-technical users. User Guides and Tutorials: Create step-by-step instructions and tutorials to assist users in performing tasks, such as using filters, generating reports, and understanding data visualizations. Documentation for New Features: Continuously update documentation with new features, bug fixes, and UI changes. Data Visualizations: Explain how data is presented in the dashboard, including charts, graphs, and tables, and provide clear instructions on interpreting these visualizations. User Feedback: Collect and incorporate user feedback to improve the documentation's clarity and usefulness. Skills and Qualification Functional Skills: Graduate with 7+ years of experience in technical writing. Understanding of credit risk concepts. Exceptional written communication skills, especially in technical and user guide contexts Ability to interpret complex dashboards, data visualizations, SQL queries, and dataflows. Strong collaboration with risk managers, dashboard developers, data engineers, and auditors. Analytical mindset with an eye for both detail and big-picture context. Technical/Business Skills: Proficiency in documentation tools (Confluence, Word, Markdown, Git-based platforms, JIRA) Familiarity with data analysis and reporting tools (Excel, SQL, Tableau, Alteryx) Experience with version control (Git), data dictionaries. Basic understanding of data warehouses, Data marts, and ETL pipelines is a plus. Relationships & Collaboration Reports to: Senior Manager – Business Intelligence & Risk Reporting (India) Partners: Risk Managers, Risk Associates, developers, and cross-functional teams.

Role- Content Writer Shift- 9am- 6pm Location- Remote Job Description : The technical writer will have the following responsibilities: Writing website blogs on technical topics, including enterprise IT solutions, eLearning, freelancing platforms, and more diversified categories. A deep understanding of cloud computing, AI, business analytics, app development, custom coding, LMS platforms, cybersecurity, and beyond. Conduct independent research to remain aware of the latest technological trends and market demands. Work closely with the digital marketing team to assist them in their campaigns. Come up with content ideas that go beyond articles, and blogs which can help to maximize the lead potential. Requirements A minimum of 3 years of experience in creating technical content for different industry domains. Excellent verbal and written communication skills. Deep knowledge of current SEO trends and techniques. A proven track record in creating content that maximizes the lead potential of the website and overall campaigns.

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader. We're looking for an experienced Senior Technical Writer to join our Technical Publications team. Reporting to the Senior Manager, Technical Publications you'll be responsible for: Translating complex technical information into clear, concise, and user-friendly documentation tailored for both technical and non-technical audiences Creating post-sales content and enhance documentation with visuals to support UX and engineering teams Collaborating cross-functionally with subject matter experts (SMEs) from Engineering, Field Support, Sales, Training, and Product Marketing teams Leading and mentoring fellow technical writers, while also supporting documentation project scheduling and management Contributing to the creation and maintenance of standards, style guides, and terminology best practices What We're Looking for (Minimum Qualifications) A minimum of 6+ years of experience in technical writing Bachelor’s degree in Technical Writing, Communications, or a related field (certifications in technical writing or communications are also acceptable) Proven experience in writing REST API documentation Practical knowledge and hands-on experience with Open API Specification (Swagger) and JSON Proficiency in using tools like JIRA and/or Confluence What Will Make You Stand Out (Preferred Qualifications) Experienced in Agile development environments with a proven track record of creating online help documentation and knowledge base articles Background in network and/or cloud security. Hands-on expertise with HTML5 and CSS with web-based or mobile products #LI-Hybrid #LI-RG At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Technical Writing & publication for heavy engineering or automotive. Authoring tools such as Adobe InDesign, Adobe Frame Maker & Arbortext Editor. Illustration tools such as Arbortext IsoDraw, Corel Draw, Adobe Illustrator, Adobe Photoshop

About CORE EHS CORE EHS is a globally renowned Safety Management Consulting Organization committed to excellence in workplace safety, compliance, and risk mitigation. With a presence across India and a reputation for innovation in EHS consulting, we deliver end-to-end safety solutions to major industries. Position Overview We are seeking a dynamic and detail-oriented Safety Executive Content Development to join our Corporate HSE Team. This role is ideal for someone who is passionate about safety, possesses excellent written and verbal communication skills in English, and is adept at creating high-quality safety content such as training presentations, safety booklets, research papers, case studies, and audit reports. The ideal candidate will be tech-savvy, research-oriented, and capable of developing engaging and compliant content aligned with international and national safety standards. Key Responsibilities Content Development: Develop high-impact safety training presentations (PPTs) for classroom, e-learning, and blended training programs. Draft comprehensive safety booklets, manuals, SOPs, and quick reference guides. Write and edit safety-related research articles, white papers, and case studies on industrial incidents, best practices, and innovations. Create audit templates, reporting formats, and contribute to technical safety audit documentation. Communication & Writing: Draft professional, grammatically sound, and engaging safety content suitable for a corporate audience. Collaborate with the design and animation team to convert written content into visual formats. Support the corporate team in client proposals, capability decks, and business presentation materials. Research & Benchmarking: Conduct internet research to gather relevant information on safety legislation, best practices, global safety standards (ISO, OSHA, BIS, etc.). Stay updated on emerging trends in industrial safety, digital safety tools, and training methodologies. Coordination & Reporting: Work closely with the Corporate Safety Head and training departments to align content with project and client requirements. Coordinate with field teams and auditors to gather real-time data, feedback, and case material. Ensure timely submission of assigned safety content and maintain records of revisions and approvals. Qualifications & Skills Required Bachelors Degree/Diploma in Engineering or Science with additional specialization in Industrial Safety / Environment / Occupational Health. NEBOSH IGC / ADIS / PDIS or equivalent safety certifications (preferred). 2 to 8 years of experience in safety content development, technical writing, or safety training. Excellent command of written and spoken English . Strong computer skills MS PowerPoint, Word, Excel, and Google Workspace; familiarity with design and e-learning tools is an added advantage. Ability to research and simplify complex safety topics into easy-to-understand materials. Passion for EHS and a proactive approach to knowledge-building and content innovation. Interested candidates who can join immediately will be given preference. submit CV via WhatsApp or call at 9227695202

Review and edit video captions for accuracy and clarity. Provide feedback, follow guidelines, and ensure quality. Requires English fluency, attention to detail, and 3+ years of writing/editing experience. Remote, flexible, 20+ hrs/week, PST overlap.

Role & responsibilities Communications activities: (30%): Develop and implement communication plans for EIT projects and initiatives. Create and distribute content via newsletters, emails, intranet, presentations, and Viva Engage. Translate complex technical information[NI1] into user-friendly language for non-technical stakeholders. Manage the P&T department's communication calendar to ensure timely messaging. Serve as a liaison between P&T and other departments to facilitate effective communication. Monitor stakeholder feedback to refine communication strategies and content. Maintain and update P&T content on the intranet and other platforms. Organize and facilitate P&T workshops, webinars, and training sessions. Support crisis communication efforts during Major Incidents or outages. Stay informed on Technology communication trends and best practices to enhance the department's efforts. Software Asset Management and Renewals (60%) Serve as a key player in managing software assets, ensuring compliance, cost-effectiveness, and efficiency. Utilize Power BI and Alteryx for data analysis and visualization to provide insights into software asset management. Collaborate with cross-functional teams to gather, analyze, and interpret software asset information. Manage and oversee the software licensing process to ensure compliance with legal and organizational policies. Track and maintain an inventory of software licenses and renewals, ensuring timely renewals to avoid lapses. Collaborate with P&T and procurement teams to forecast software needs and budget for upcoming license renewals. Educate and advise stakeholders on software licensing terms, usage rights, and compliance requirements. Develop and implement procedures for software audits to ensure compliance with licensing agreements. Maintain accurate records of software usage and licensing agreements for audit and reporting purposes. Identify opportunities to optimize license usage and reduce costs through consolidation or alternative solutions. Respond to internal queries regarding software licensing issues and provide guidance as needed. Stay updated on industry trends and changes in software licensing to inform strategic decisions. Process Improvement and Innovation (10%): Continuously evaluate and recommend improvements to software asset management processes. Experiment with different tools and methodologies to enhance efficiency in software asset tracking. Stay informed about industry trends and emerging technologies in software asset management Preferred candidate profile Educations & Professional Certification (Required and/or Preferred) Excellent organizational and time management skills in order to manage multiple / competing priorities to conclusion Work Experience At least 5 years of technical and creative writing experience Experience working in technology sector and/or with digital business solutions Technical skills & Specialized Knowledge Proactively anticipates and manages client expectations by: communicating expected timelines prioritizing activities and raising any issues or risks gaining consensus on what needs to be done Strong understanding of the complexities associated with financial reporting and governance within a large organization Experience in establishing, monitoring and reporting performance indicators and performing ROI analysis General Attributes Exceptional critical thinking skills and attention to detail. Excellence in customer service, positive, proactive can do attitude, strong interpersonal and communication skills Assertiveness to obtain completion of project tasks and next steps by team members that sit outside of Insights & Reporting or completely outside of Products & Technology Able to work independently with minimal supervision Excellent discretion when dealing with sensitive information. Flexible and able to work with a wide range of cultures, understanding social, economic and cultural differences between the stakeholders we work with A self-starter who is quick to learn and apply new concepts. Accepting and willing to take on both complex and simple tasks. Communication/ Interpersonal Skills Excellent English verbal and written communication skills with the ability to communicate effectively with senior managers and directors within the firm Demonstrates professional attitude, discretion, integrity and tact at all times Is attentive to detail and makes sure no balls are dropped and can manage in an ever-changing environment Customer/ Client Service Exceptional client relationship skills & understanding of client needs is required and proactively communicate with clients (internal & external) to meet deadlines. Self-starter who is able to manage their own time / work, work well under pressure, prioritize and meet tight deadlines. Stakeholder management skills, including navigating pushback, advocating for your ideas, and willingness to change course quickly Problem Solving/ Judgement/Decision Making Ability to prioritize, manage time, multi-task across many assignments, create deliverables and delegate to others as well as monitor their work for completion Accountability/ Impact of Decisions This individuals work will contribute to the high functioning team and ensure that all areas of the team are moving forward Decisions made by this role impacts their own work, further impact of error is mitigated Shift:2pm-11pm

Position overview As a Senior Creative Content Writer, you play a pivotal role in crafting and leading the content strategy of our organization, ensuring alignment with brand objectives and audience engagement goals. You not only produce high-quality and compelling content but also provide strategic direction to the marketing team. Your responsibilities include developing and maintaining a consistent brand voice, overseeing the creation of various content types, and collaborating with cross-functional teams such as marketing, SEO, and design. As a professional Sr. Creative Content Writer, you bring creativity, a keen understanding of the target audience, and a mastery of storytelling to elevate the brand through written communication. Effectively create and communicate organizational messages to the intended audience through web page content, blog posts, whitepapers, social media content, or other forms of digital and print marketing material. Our preference is original content over AI-generated content. Key responsibilities You should be responsible for creating compelling TG-centric content for web pages, blogs, articles, advertisements, product descriptions, white papers, case studies, PPTs, and social media posts for our clients in multiple domains . You should understand the target audience and eventually produce content accordingly. You should conduct in-depth research on industry-related topics in order to develop original content. You should assist the marketing team in developing content for advertising campaigns. You should proofread the content for errors and inconsistencies. You should edit and polish the existing content to improve readability. You should conduct keyword research and apply SEO best practices to increase traffic to the company website. Mandatory skills Proofreading. Convert technical writing to easy and clear summaries. Understanding of data presentation. Research topics online and offline. Web/blog/brochure/press release/articles content writing. Understanding of SEO and keywords. Content strategy and understanding digital marketing including social media trends. Required soft skills Creativity: Unleashing and applying creativity to generate unique and engaging content across various platforms. Strategic thinking: Ability to align content creation with overarching marketing and business strategies, ensuring that the content serves broader objectives and resonates with the target audience. Storytelling skills: Strong storytelling abilities to captivate and connect with the audience emotionally, creating narratives that leave a lasting impact. Adaptability: Being open to new ideas, trends, and industry shifts, and adapting writing style to suit different platforms and audiences. Collaboration: Effective collaboration with cross-functional teams, including designers, marketers, and subject matter experts, to ensure a cohesive and integrated approach to content creation. Should know how to use AI tools like ChatGPT and Jaspar, Bard, etc Communication: Clear and concise communication skills to convey complex ideas in a compelling and accessible manner, whether in writing or verbally when presenting ideas to team members or stakeholders. Attention to detail: Meticulous attention to detail in grammar, syntax, and overall writing quality to maintain a high standard of content excellence. Research skills: Strong research skills to gather information on diverse topics and industries, ensuring the accuracy and depth of the content produced. Time management: Effective time management to meet deadlines and handle multiple projects simultaneously, without compromising the quality of the creative output. Open-mindedness: Willingness to accept feedback and iterate on content based on input from peers, supervisors, or audience responses, fostering a continuous improvement mindset. Empathy: The ability to understand and empathize with the audience, tailoring content to meet their needs and preferences. Innovation: A mindset for innovation, pushing boundaries to create content that stands out in a crowded digital landscape and embraces emerging trends. SEO awareness: Basic understanding of SEO principles to optimize content for search engines without compromising its creative and engaging aspects. Brand understanding: Deep understanding of the brand s voice, values, and messaging to ensure consistency across all content produced. Benefits Competitive salary based on experience and skills. Ensuring work-life balance for employees. Opportunities for professional growth and development. A collaborative and creatively stimulating work environment. Access to the latest design tools and technologies. The chance to work with a diverse range of domestic and international clients.

Hi, Greetings from Summa Linguae Technologies! As discussed we are looking for a German language expert with B2/C1 proficiency with technical authoring and Illustrator experience. German Authoring Illustration Parts Catalogue for German Project German Translation Duration- 6 months (May extend)on Mayflower Language services Pvt ltd- Bangalore Location-bglr, hyd, remote- Interested please share your updated profile.

Senior Engineer - Technical Documentation Bangalore, Karnataka, India Type (Hybrid) Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Technical Documentation Engineer, youll be part of our Systems and Equipments team working as a hybrid employee. Youll get to: Design, create, verify, and publish customer service manuals and operations manuals for technical products using the processes that ensure accuracy, quality, adherence to writing standards. Research and localization of further documents related to service manuals and Operation Manuals. Publishing service manual with Catalog Creator and maintaining our web server. Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs. Provide administrative support to the technical documentation department. Compile and publish customer specific information on a web server. Obtaining and coordinating of order information in cooperation with other departments. Initiating, proceeding, and verifying of documentation translations. The Person: You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Completed commercial training or minimum of 5-8 years professional experience in the technical writing. Experience with DITA and XML based content management systems (preferably Schema ST4). Experience with Adobe creative cloud, InDesign, Illustrator and photoshop. Good knowledge of PTC Windchill and TID Catalog Creator preferred. Excellent level of computer literacy and proficient in MS Office. Excellent communication skills and empathy in dealing with national and international colleagues and business partners. Fluent in English and German language (C1 preferred) High service orientation and friendly demeanor. Structured way of working and own good organizational skills. Knowledge in Excel VBA and SQL queries. And More: We want our company to be a place youll want to be and stay. Being part of our team means youll get to: • Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. • Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university. • Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion. • Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. Whats more, youll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past, we have so much further to go. Thats where you come in. Join us!

You MUST be located in the NCR region, and be able to come into the BPTP Capital City, Noida office minimum 2 days per week. In this role you can expect to: Reproduce and debug customer issues by using or building test environments and tools. This is what you do the majority of your time in this role Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases Document and record all activity and communication with customers in accordance to both internal and external security standards Attend weekly/bi-weekly product engineering meetings to discuss issues pertinent to support Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation for Secure Backline Tickets/Escalations/On-call Support for Sev1/Sev0s : The Backline team is not necessarily an escalation team but will help out with technical escalations as needed instead of handling all commercial escalations like most of the traditional escalation teams. Backline needs to help out with any complex tickets where the troubleshooting methods are exhausted OR Core TSEs needs a second set of eyes to work on complex issues Mentoring: All new hires will be initially onboarded by the Backline team and involve a team member from the Core team based on the new hire s requirements. Weekly 1-1s will be scheduled with the new hire and will focus on making them comfortable, familiar with the workflows/processes, and providing technical assistance as needed. Milestones will be reviewed and guidance will be provided to help overcome any roadblocks in meeting them Training/Release readiness: Work on delivering one training per month as a team goal and also work with the team on Bring Your Questions sessions and drive them effectively. Also, assist on release readiness planning and deliverables. Knowledge Sharing: Work on SOP/Troubleshooting guides/Restoration procedures that would help reduce MTTR. Tooling: Reproductions/Adoption of Tool/Scripts needs to be built by Backline or work with the QTI team on it. Interface with Engineering: Able to represent Vault team with engineering on escalations, bug triage and development sync meetings etc. Process improvement: Improve processes for Vault team to reduce MTTR and also to enable team with reduction in blockers for efficiency. Communication: Able to deliver global communication on Known issue alerts and work closely with other regions on initiatives. Continuous self technical improvement that will enhance competency levels that also include certifications. 30 days: Provision and bootstrap a Vault cluster without assistance. Holistic understanding of Vault/Vault Enterprise and the interaction with other products within the Hashicorp Product Suite. Begin preparation for the Vault Certification Exam. Complete the Vault Certification Exam 60 days: Ride along on 1-2 live customer debugging calls Effectively triage and respond to all severity inquiries independently. Contribute to Support 1 Knowledge Base articles. Complete 10 Support Tickets with the guidance of more senior team members. Effectively triage customer support tickets and understand the difficulty of tickets being submitted. Begin working on Sev 2 tickets towards the end of the first 60 days. 90 days: Respond to Sev 1/production down issues with minimal assistance. Independently find points of error and identify root cause by examining log files. Create ongoing KB articles that will benefit all customers, 1 article per month. Meet performance goals set by management for ticket closure per month, SLA, and CSAT. Start preparing for Vault Professional Certification and try to acquire it within the probation period. You may be a good fit for our team if you have: 9+ years of DevOps Engineering, Software Engineering, or System Administration experience. 5+ years of experience in product support engineering. Strong customer management skills and enterprise-level support experience. Experience with scripting tools of choice to help automate the reproduction environments (E.g. Bash or Terraform ) Ability to read complex code for troubleshooting and familiarity with Github. Experience with REST APIs and command line tools. (E.g. Postman , Shell etc.) Experience in troubleshooting and resolving urgent, high-visibility technical problems in alignment with internal processes. Proficient in working within Linux-based environments. Experience in authentication protocols such as OIDC , LDAP , AD and Kerberos etc. Experience with Cloud providers (AWS, Azure, GCP) & cloud native landscapes Basic understanding of RDB & no-SQL type databases Security inclined with an interest in identity, access & secrets management. Experience in basic network troubleshooting and commands. Strong understanding of Docker and Kubernetes. Good understanding of SSL/TLS and OpenSSH. Good understanding of Linux environment and commands for effective troubleshooting and log analysis. Experience with Vault Enterprise is a huge plus. Experience with GoLang is preferred. Certification in HashiCorp Vault Associate or equivalent knowledge would be a plus. Administrator level certification in Azure , Aws , GCP or Kubernetes would be a plus. Well organized, zeal to learn, excellent work ethic, attention to detail, self driven and motivated with the ability to deliver technical sessions whenever there is a need. Strong written and verbal communication skills. (Technical writing experience is a plus). Bachelor s degree in Computer Science or IT, Technical Writing, or equivalent professional experience.