Technical Trainer

Be part of something bigger. Decode the future.

Your Role

What You'll Do

• Develop training curriculum and certification coordination for each level of consumer facing teams (Contact Center and Field Operations) and linked to career development.
• Identify and assess current and future training needs based on regional demands and consumer feedbacks.
• Uplift consumer facing teams on soft, commercial and technical skills to enhance consumer experience and generate revenues for Ownership Solutions.
• Deploy knowledge and skill training in the different channels: e-Learning, F2F, workshops, lectures, etc.
• Conduct knowledge and skill improvement trainings for the region.
• Assure the update of training program and deployment for any new project launch.
• Develop and track effectiveness of training programs. Monitor adherence to the established training programs to ensure standard work in the training programs.
• Own and manage knowledge management tool to support consumer facing teams and consumers.
• Work cross-functionally and with the markets for training development, execution and compliance.
• Create new business in training certification delivering revenue for Ownership Solutions.
  

Who you are :-

• Bachelor’s degree in business, Engineer, Education or Human Resources
• Minimum 2-3 years’ experience in training & development and customer experience
• Ability to work remotely and conduct trainings virtually
• Being agile and able to manage with success in complex change initiatives
• Have strong interpersonal and communication skills
• Have good knowledge for Home Appliances Products
• Enjoy a teamwork and collaboration spirit
• Can-do attitude and growth mindset
• Willing to travel as required
  

Where you’ll be:

Group

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