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Technical Support

Technical Support

Your Pitchh

0 - 3 years

3 - 5 Lacs

bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

international bpo technical support international technical support technical voice process technical process windows troubleshooting troubleshooting technical customer support technical non voice technical troubleshooting international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical support Advisor (MLTS International Voice Process

Salary Package:

Freshers: 3.5LPA

Experienced: 5.5 LPA

Requirements:

Strong
technical aptitude
with the ability to learn and adapt to new technologies.
Excellent
English communication skills (
International voice quality).
Problem-solving and analytical thinking.
Familiarity with Microsoft Windows and Office applications
preferred.

Job summary:

As a Technical support Associate for a Technical domain, you will be responsible for handling Windows operating system, providing effective and efficient solutions for a range of inquiries. The ideal candidate will be responsible for troubleshooting issues, providing technical guidance, and ensuring excellent customer service.

Key Responsibilities

Handle inbound customer calls and provide technical assistance for
Microsoft products (Windows OS, Office Suite, Outlook, etc.).
Troubleshoot software, configuration,
and account-related issues effectively.
Guide customers step-by-step to resolve technical problems.
Document all cases in the CRM system and follow up on unresolved issues.
Ensure customer satisfaction by delivering professional, empathetic, and timely solutions.
Collaborate with internal teams to escalate complex technical issues.

Work Location: Divyashree Towers, Bannerghatta Road, Bangalore

Shifts: Rotational Shift (5 days work /2 days off)

Immediate joiners only.

Interested candidates can contact- 9353429894 or chandana@yourpitchh.com

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