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Technical Support

Technical Support

Your Pitchh

0 - 3 years

3 - 5 Lacs

bengaluru

Posted:4 hours ago| Platform:

Apply

Skills Required

international bpo technical support international technical support technical voice process technical process windows troubleshooting troubleshooting technical customer support technical non voice technical troubleshooting international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical support Associate :

To schedule an Interview call - 9019913494 (Sonia)

Requirements:

- Freshers and Experienced are welcome to apply!!

- Immediate joiners only.

Job summary:

As a Technical support Associate for a Technical domain, you will be responsible for handling Windows operating system, providing effective and efficient solutions for a range of inquiries. The ideal candidate will be responsible for troubleshooting issues, providing technical guidance, and ensuring excellent customer service.

Key Responsibilities

Troubleshoot issues related to system performance, updates, drivers, and user accounts
Assist with installation, configuration, and maintenance of Windows-based applications
Guide users through step-by-step solutions via phone, email, or remote access tools
Document all technical issues and resolutions in the ticketing system
Escalate unresolved or complex issues to higher-level support teams when necessary

Work collaboratively with cross-functional teams to resolve escalated issues.

Work Location: Divyashree Towers, Bannerghatta Road, Bangalore

Shifts: Rotational Shift (5 days work /2 days off)

Salary: Up to 5.5 LPA

Immediate joiners only.

Interested candidates can contact- 9019913494 (Sonia)

or

sonia@yourpitchh.com

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