Technical Support Specialist

Job Title: Technical Support Specialist – PC & Vicidial Expert

Location: On-site / Remote (Specify as required)
Employment Type: Full-Time, Permanent
Salary: ₹15,000 – ₹20,000 per month

About the Role:

Are you a tech-savvy problem solver with a passion for troubleshooting and system optimization? We are looking for a Technical Support Specialist who can take ownership of PC maintenance, Wirefall configurations, and Vicidial operations. This role is perfect for someone who thrives in dynamic environments and loves getting into the nuts and bolts of IT systems.

What You'll Do:

• Provide responsive technical support via phone, remote access, and on-site visits.
• Build and configure systems with Wirefall setups for smooth, secure operations.
• Administer and maintain Vicidial dialer systems, including campaign setups, issue resolution, and performance tuning.
• Manage desktop systems across departments, ensuring security, efficiency, and stability.
• Install, upgrade, and support Windows 10 and 11 systems.
• Diagnose and resolve hardware and software issues, including component replacement.
• Create and update documentation for system setups, support protocols, and IT procedures.
• Work closely with other IT team members to implement upgrades and improvements.

What We're Looking For:

Must-Haves:

• Solid experience in IT support or system administration.
• Hands-on expertise with Wirefall configuration and system builds.
• Strong working knowledge of Vicidial dialer systems.
• Proficiency with Windows 10 & 11 installation and troubleshooting.
• Familiarity with remote desktop tools, network setup, and PC hardware.
• Strong multitasking and problem-solving skills under pressure.
• Clear and effective communication skills, both written and verbal.

Nice-to-Haves:

• A+, Microsoft, or other IT certifications.
• Prior experience supporting BPOs or call center operations.

Why You’ll Love Working With Us:

• Be part of a tech-driven team focused on innovation and reliability.
• Hands-on experience with industry-standard tools and setups.
• Ample opportunities for career growth and upskilling.
• Work in a supportive, collaborative environment where your input matters.
• Competitive salary and a chance to expand your IT expertise daily.

Ready to take your technical support career to the next level?
Apply now and join a team that values skill, speed, and solution-driven thinking.

Schedule:

• Day shift
• Monday to Saturday
• Morning shift
• Weekend availability

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person