Technical Support Specialist

Slintel

5 - 8 years

5 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

selection process ticketing usage google analytics wellness troubleshooting technical support crm salesforce sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
Analyse data using SQL / spreadsheets, and ad hoc analysis
Identify alternate solutions when necessary and communicate them to customers
Maintain a detailed understanding of product architecture, technical components and application functionality
Assist in creating training materials pertaining to product troubleshooting and usage
Set up and document troubleshooting procedures for new product features
Communicate clearly and effectively with customers, fellow support team members and the other internal teams

Preferred Skills & Experience

5-8 years customer support experience for software applications
3+ Years Knowledge of and experience with SQL
Experience with MAP and CRM-Salesforce
Strong (verbal and written) communication skills with an ability to build relationships
Experience describing technical concepts to a non- technical audience
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Ability to work independently
Effective prioritizations and multitasking
Experience working with Google Analytics a plus
Experience/knowledge of Salesforce integrations a plus
Experience in a SaaS environment is a plus
Experience with ticketing systems Zendesk and JIRA a plus

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