Technical Support Specialist

We are looking for a skilled and customer-focused Technical Support Executive to join our team. The ideal candidate will be the first point of contact for customers experiencing internet connectivity issues. Your primary role will be to provide professional, efficient, and friendly support, diagnosing and resolving technical problems related to internet service.

Key Responsibilities:

• Customer Support: Serve as the main point of contact for customer inquiries via phone, email, and live chat.
• Troubleshooting: Diagnose and resolve technical issues related to internet connectivity, Wi-Fi setups, and network configurations.
• Issue Resolution: Guide customers through step-by-step solutions, including resetting equipment, checking cable connections, and configuring network settings.
• Documentation: Accurately document all customer interactions, troubleshooting steps, and resolutions in our ticketing system.
• Escalation: Escalate complex or unresolved issues to senior technical support staff or network engineers in a timely manner.
• Product Knowledge: Maintain a deep understanding of our internet plans, products, and services to provide accurate information and support.
• Customer Satisfaction: Ensure a high level of customer satisfaction by providing a positive and empathetic support experience.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Experience: 1 years of experience in a technical support or customer service role, preferably in the telecommunications or internet service provider (ISP) industry.
• Technical Skills:
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Experience with Wi-Fi routers, modems, and network troubleshooting tools.
• Familiarity with operating systems (Windows, macOS, Linux).
• Ability to remotely diagnose and resolve technical issues.
• Soft Skills:
• Excellent verbal and written communication skills.
• Patience and a positive attitude when dealing with frustrated customers.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Location:

• Kirti Nagar, Delhi, Delhi (Required)

Work Location: In person