Technical Support Specialist I

3 - 8 years

2 - 5 Lacs

chennai

Posted:6 hours ago| Platform:

Apply

Skills Required

usage interpersonal skills git helpdesk finance customer support customer service troubleshooting technical support team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Investigate and resolve technical support issues via ticket and chat.

Provide world class customer support.
Field requests from clients and partners.
Must learn and effectively use various data querying tools and any other MX specific toolsets.
Learn Git process and effectively use Github.
Efficiently read and interpret log data.
Effectively communicate and simplify technical terms for the client.
Improve the platform by being the voice of the customer.
Demonstrate your care for our customers success and software experience.
Be a support visionary seeking new ways to make the end-user experience better while creating new ways to help make the software better.
Exhaust all resources and recognize when an issue must be escalated.
Effectively communicate with users, partners, and clients.
Understand how to use internal systems to troubleshoot and resolve client issues.
Utilize interpersonal skills, specifically when working with co-workers, clients, and management.
Complete knowledge of all MX core services, applications, and architecture.

Basic Job Requirements

3+ years of customer support experience.
1+ years of ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems.
Excellent verbal and communication skills - strong written communication skills are a must.
World class customer service, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated users.
Experience using common help desk tools such as Zendesk, or other platforms.
Advanced Job Requirements (preferred butnot required)
API troubleshooting experience.
Development experience
Previous experience in the financial industry.

More Jobs at mx

Critical Incident Manager IV

chennai

8.0 - 13.0 yrs

INR 25 - 30 Lacs

Software Engineer II

chennai

1.0 - 4.0 yrs

INR 5 - 9 Lacs

Data Analyst II

chennai

3.0 - 5.0 yrs

INR 5 - 7 Lacs

Manager, Software Engineering

chennai

3.0 - 7.0 yrs

INR 8 - 12 Lacs

IT Site Engineer

chennai

1.0 - 4.0 yrs

INR 5 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.