Technical Support Specialist (Chat & Email)

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**IMPORTANT**:

Before You Apply:

To be considered, please:

• Complete our mandatory questionnaire

  : https://docs.google.com/forms/d/e/1FAIpQLSc7pMxBRodj9k-J-4jRSL7xx9-tAghyipgQy9xBUqPVk5iIYA/viewform?usp=header

• Please record yourself

  (audio/video) answering the questions from the questionnaire and submit the

  audio/video file

  within the form.

Applications that do not strictly meet both requirements will not be considered under any circumstances.

About Us

100,000 traders globally

About the Role

Technical Support Specialist

This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication. If you’re familiar with SaaS platforms and have a passion for trading or finance, that’s a strong plus.

Note:

Key Responsibilities

• Respond to customer queries primarily

  via live chat

  and email

• Guide users

  through platform features, onboarding, and usage best practices

• Maintain a knowledge base

  and ensure help content is up to date

• Independently troubleshoot product issues

  using internal tools, help resources, and platform knowledge

• Track recurring issues

  and contribute to support process improvements

• Ensure fast, clear, and empathetic communication

  with a global audience
• Handle concurrent chats/emails accurately

Requirements

• Graduate with

  2+ years of experience

  in

  live chat and email support

  roles (must-have)

• Self-starter who can learn product knowledge and workflows independently (must-have)

• Proven ability to manage

  multiple chat threads simultaneously

  with high accuracy

• Excellent written English

  and strong professional communication skills
• Prior experience supporting a

  SaaS product

  or

  FinTech platform

  is highly preferred
• Ability to confidently navigate and understand a

  complex, feature-rich platform

  .
• Familiarity with or interest in

  stock markets/trading

  is a strong plus
• Basic Excel proficiency and comfort with structured data formats
• Willingness to work

  night shifts aligned with US hours

Why Join Us?

• Be the real-time support lead for

  thousands of global traders

• Collaborate with a focused, friendly, and fast-moving team
• Learn the ins and outs of

  FinTech, trading analytics, and customer ops

• Competitive pay with performance-based growth opportunities

• Clear upward mobility into

  senior support, product, technical or operations roles

Timeline

Pre-hiring:

> Once we receive your google forms submission, we will review it and send you a test questionnaire.

> If you pass the test questionnaire there will be 1 or max. 2 follow up interviews post which you will be provided with the offer.

Post-hiring:

> During these 10-12 days, you will have access to experts from the team and you will also get to know the process. You are expected to independently study the given material which will be a crucial per-requisite knowledge for providing effective chat/email support.

> After 10-12 days of study and preparation, you will be joining live chat/communication platforms where you will be supporting customers directly with the existing support team.

> Your performance will be evaluated on a weekly basis during the probation period and you will notified of the improvements to be made.

Sound like a fit?

We’re looking for someone who thrives in live customer interactions and is passionate about helping users succeed. If you're sharp, responsive, and curious about trading tools, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company.